Questions & Answers

Q: QuestionThe fridge was delivered today and has been plugged in for 10 hours it still isn’t cold. Did I get a broken one or am I doing something wrong

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer sounds to me like its broken, when ours was plugged in the service man set it all up and told us everything about it, it was cooling off with in a few hrs fridge went down to 37degrees and freezer 0 degrees, took about a full 24 hrs to make ice constanly, go to the store you bought it from and talk to customer service, seriously go in person don't call

  Answered 2 years ago by JeanL

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Q: QuestionCan I get this in white. Don’t want the glass panels.

Asked 2 years ago by Lynn.

• A:Answer I don’t think so. Only white glass panels.

  Answered 2 years ago by WilliamIVerified Purchase

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Q: QuestionThe fridge is level and plumb, but left door wants to constantly close. Is there a fix to tighten the hinges?

Asked 2 years ago by Eddy.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Mine does this too! I thought it was strange it doesn’t stay open & wants to shut.

  Answered 2 years ago by GNicolVerified Purchase

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Q: QuestionCan I control the fridge on the side panel or do I have to use the app? Ie, temperature, ice , etc. So far everything is running well.

Asked 2 years ago by Chemmlg.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer both

  Answered 2 years ago by StephenB

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Q: QuestionHello the ice maker is not making ice. Igor the refrigerator a month ago. Can you help me?

Asked 2 years ago by Dan.

• A:Answer Stick your hand all the way to the back of the ice tray and see if there’s a wall of ice. When this happened to me once I loosened the solid block of ice I found a small chunk of foam. It started working again

  Answered 2 years ago by LalaVerified Purchase

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Q: QuestionDoes this refrigerator have 2 evaporators?

Asked 2 years ago by Alfonso.

Q: QuestionWhere this one has the morning blue on the top and the white on the bottom, can I just purchase the blue panels for the bottom to make it all the morning blue?

Asked 3 years ago by ecos.

• A:Answer Yes you can but you need to order in customisable item that has option to choose each panel with different color.

  Answered 3 years ago by PulamiVerified Purchase

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Q: QuestionThe middle drawer has places for 4 dividers but my new refrigerator only came with 3

Asked 3 years ago by LisaB.

• A:Answer Mine only came with two, I need to contact the manufacturer

  Answered 3 years ago by ChristinaV

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Q: QuestionAuto fill pitcher doesn’t work!

Asked 3 years ago by Ivan.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Call customer support. They’ll get it all sorted out for you and send someone out if you’re still under your warranty and what not. They switched mine out completely because something was broken in the water filter area of my first one. It leaked water all over my kitchen floor so they sent guts out to look at it and they scheduled me for an exchange.

  Answered 3 years ago by Bhorton8907

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Q: Questionwhat water filter is right for 29" Bespoke 4-door?

Asked 3 years ago by dena.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Great question, Dena. The water filter compatible with your refrigerator would be HAF-QIN/EXP. Please see this link to where you can purchase this water filter. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you have to use both sides of the ice compartments for ice

Asked 3 years ago by Donna.

• A:Answer Greetings, Excellent question! Donna, yes, because this Samsung refrigerator has a built-in ice maker that automatically dispenses ice. You can check the other information about the ice maker on this model's user's manual on pages 52 to 54. Here's the user's manual link: https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145032843. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the water filter, filter out fluoride from town water?

Asked 3 years ago by TonyaC.

• A:Answer No, you have to have a reverse-osmosis filter for that

  Answered 3 years ago by J4boostVerified Purchase

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Q: QuestionMy new refrigerator making a lot of various noises. The manual says "As the operation stabilizes, the sounds will decrease." Do the noises decrease temporarily or permanently? I can't keep this refrigerator if the noises continue.

Asked 3 years ago by NewFrig.

• A:Answer Hello, We appreciate you informing us that your Samsung refrigerator is making noise, and we're here to help. A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. The links below guide you to understand your Samsung refrigerator's noises and why. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144997764) to help our team pull up your information. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDo I need to pipe the water for the ice maker from the water line? Is there a tank in the refrigerator and can water be poured into it so that no pipe work is required?

Asked 3 years ago by AJ.

• A:Answer Hi AJ, We appreciate your question about the water line if needs to be connected for the ice maker to work. The ice maker gets its water from the pipe; hence, will need to have a water supply line connected to the refrigerator. There isn't a tank in the refrigerator that can be filled for the ice maker to use. Please refer to pages 32 - 34 of this model's user manual for steps in connecting the water line. https://downloadcenter.samsung.com/content/UM/202203/20220310114639753/FDR_RF8000B_F-hub_DA68_04402F_01_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144968658 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI’ve had my fridge for a week now and it still hasn’t filled up with ice. How do I fix this?

Asked 3 years ago by Anne.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer If your waterline is hooked up properly you just need to program it on the side of the door

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this refrigerator have wheels?

Asked 3 years ago by CW.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi CW. Glad that you ask if this model has wheels. This model has no wheels. It only has wheels on the upper basket (freezer). Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the freezer capacity include the Ice machine/buckets?

Asked 3 years ago by BeBopReviewer.

• A:Answer That's an excellent question. Yes, the ice maker and bins are included in the freezer section. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a smart fridge? It says it connects to an app but indont. See it listed in specs as smart

Asked 3 years ago by Abacus.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer The fridge does indeed connect to wifi and can be adjusted through the Samsung Smart Things app. You can set the temperatures, turn the ice makers (yes there is two!) on and off, get door open alarms among other settings.

  Answered 3 years ago by jarrettsuydam

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Q: QuestionWhen i open the freezer door most of the time it does not catch the ice door to open it. How do i fix this issue

Asked 3 years ago by Newguy.

• A:Answer Hi, Great question. We understand and appreciate your inquiry about the ice door does not open when you pull the freezer compartment. You can remove the ice basket and inspect for any damage causing it not to open properly when opening the freezer door. Please see the link on how to remove and reinstall the basket. Freezer baskets on page 61 https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144966180) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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