“My freezer is suddenly not freezing things are slowly thawing”
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Hello there, Thank you for reaching out regarding your freezer not freezing. Allow us to help. Here is a guide to help your troubleshoot if the freezer is not freezing. Please click on the embedded word and watch the included video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151551516) to help our team pull up your information. Have a great day. ^Camille
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