Questions & Answers

Q: QuestionWhat brand manufactures the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The Bespoke 4-Door Flex Refrigerator Panel - Top panel is manufactured by Samsung. The product brand is Samsung and the product manufacturer name is SAMSUNG HOME APPLNCE BBHD SDF 00.

Q: QuestionIs the Bespoke 4-Door Flex Refrigerator Panel compatible with other refrigerator models?

• A:Answer Yes, the Bespoke 4-Door Flex Refrigerator Panel is compatible with other Samsung refrigerator models. The compatible models include RF23A9675AP/AA, RF29A9675AP/AA, RF23A967541/AA, RF23A9675MT/AA, RF29A967541/AA, and RF29A9675MT/AA.

Q: QuestionWhat is the product weight of the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The product weight of the Bespoke 4-Door Flex Refrigerator Panel is 8.81 pounds. This information can be found in the "Product Specifications" section of the product page, under the "Product Weight" row.

Q: QuestionCan I choose between different finishes for the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer Yes, you can choose between two finishes for the Bespoke 4-Door Flex Refrigerator Panel: steel or glass. This allows you to customize the look of your refrigerator to match your personal style and kitchen décor.

Q: QuestionWhat is the width of the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The width of the Bespoke 4-Door Flex Refrigerator Panel is 17 5/8 inches. This information can be found in the "Dimensions (WxHxD)" section of the product specifications.

Q: QuestionWhat is the height of the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The height of the Bespoke 4-Door Flex Refrigerator Panel is 38 3/8 inches. This information can be found in the "Dimensions (WxHxD)" section of the product specifications.

Q: QuestionCan I customize the look of my Bespoke 4-Door Flex Refrigerator?

• A:Answer Yes, you can customize the look of your Bespoke 4-Door Flex Refrigerator by choosing from a variety of colors and two finishes for the door panels. You can simply change the color of your refrigerator by choosing new panels if you want to update your décor.

Q: QuestionHow much does the Bespoke 4-Door Flex Refrigerator Panel weigh?

• A:Answer The Bespoke 4-Door Flex Refrigerator Panel - Top panel weighs 8.81 pounds. The product weight is clearly stated in the product specifications section.

Q: QuestionWhat is the warranty period for the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The manufacturer's warranty for the Bespoke 4-Door Flex Refrigerator Panel - Top panel includes a 1-year warranty for both parts and labor.

Q: QuestionWhat is the model number of the Bespoke 4-Door Flex Refrigerator Panel?

• A:Answer The model number of the Bespoke 4-Door Flex Refrigerator Panel is RA-F18DUUCM/AA. This information can be found in the product specifications section, under the "Model Number" row.

Q: QuestionThe top panels we received only came with 2 retaining clips. The instructions show 3 retaining clips. Should there be 3?

Asked 2 years ago by Arl127.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Pink Glass

• A:Answer Same problem here today but called geek squad and they are sending me the missing clips. Here's the info if anyone needs it. Name: Cover Cap Door Part# DA63-09686A X 003

  Answered 2 years ago by Anonymous

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Q: QuestionDo these glass panels break easily, say if a child throws a toy & it hits the panel? Are these panels durabile?

Asked 3 years ago by patty.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass

• A:Answer I wouldn’t take a hammer to it. They seem super sturdy. At least if they break one you can get more. As a side note, magnets do not work on then.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow many panels do you need to order if you are customizing a bespoke refrigerator?

Asked 3 weeks ago by Malu.

• A:Answer Hi Malu, Thank you for reaching out with your question about the Samsung Bespoke refrigerator panels. The number of panels you need depends on your refrigerator model, as there are three types of Bespoke refrigerators: a. 3-Door French Door b. 4-Door French Door c. 4-Door Flex You can view and order the appropriate panels using the link below. On the right-hand side of the page, you’ll find options to select the door type and panel style that match your refrigerator: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-morning-blue-glass-top-panel-ra-f18duucm-aa/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151166105 to help our team pull up your information. Leo

  Answered 3 weeks ago by Samsung

  
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Q: QuestionDoes the fridge come with any panels what does it look like when it comes out of the box

Asked 1 month ago by DarrinP.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Stainless Steel

• A:Answer Hi Darrin, It looks like this question was posted on a Samsung panel listing rather than a refrigerator product. If you're asking about a Samsung refrigerator—especially models in the Bespoke series—some versions do come with panels pre-installed, while others require you to purchase and install the panels separately. When delivered, the refrigerator typically arrives fully packaged and protected. If the model includes panels, they'll already be attached. If not, you'll receive the base unit, and the custom panels will need to be added afterward. To be sure, it's best to check the specific model number or product listing for details on what's included. Leo

  Answered 1 month ago by Samsung

  
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Q: Questionfridge in video is definitely not apt. sized and weighs more than 8 lbs. The dimensions show this fridge is only 4 ft tall. Please show an accurate picture and video of the product you're selling. The man in the video is at least 5-6' same as the fridge.

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Charcoal Glass

• A:Answer The fridge is full sized and. Wry large, you will need a 35” doorframe just to get it through. The picture it shows me that you were asking about is just one of the bespoke door panels. This 6 feet tall by 34” deep and 35 inches wide.

  Answered 3 months ago by NicS

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Q: QuestionIs this panel compatible with model RF23DB9600QL?

Asked 3 months ago by Julian.

• A:Answer No, Julian, this top panel is not compatible with the fridge model RF23DB9600QL. Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
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Q: QuestionAre you sure this is a refrigerator for the kitchen

Asked 3 months ago by Pig.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Stainless Steel

• A:Answer Hi there, We would like to speak to you directly to gather the model number and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150266246), to help our team pull up your information. Have a great day! ^Rodel

  Answered 3 months ago by Samsung

  
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Q: QuestionIs the stainless steel fingerprint resistant stainless steel?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Stainless Steel

• A:Answer Hi there, No, the panel is not fingerprint-resistant. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149024137) to help our team gather your information. Have a great day. ^Charles

  Answered 6 months ago by Samsung

  
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Q: QuestionAre there inside photos?

Asked 10 months ago by Kate.

This question was asked about the related product: Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - White Glass

• A:Answer Hi Kate, We are here to help you get the information that you need. We would like to speak to you directly to gather more information about the fridge you need inside photos. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148164385), to help our team pull up your information. Have a great day! ^Rodel

  Answered 10 months ago by Samsung

  
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