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Greetings! We are glad that you are using a Samsung home appliance for your household. We are here to help with your concerns with the range. To unlock the control panel, please refer to page 33 of this model's user manual I have shared below, it will give you detailed steps on what to press and do. https://downloadcenter.samsung.com/content/UM/202112/20211214152130274/NX60T8711SS_AA_DG68-01220A-07_EN-MES-CFR_211207.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144973168 and it will help our team pull up your information. Leo
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