“The oven light will sometimes stay on for hours after I turn the oven off and close the door. Sometimes it goes off right away. The "light" button on the control panel does not work. I tried the door latch--nothing.. Best Buy won't help. 1 week old.”
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shut the light off with the app on your phone or tablet
Sorry, there was a problem. Please try again later.Hi Maryjol, We understand how unexpected it can feel when your new oven light stays on after use, especially when you’ve just brought it home. Let us help. Based on your description (the oven light staying on for hours and the light button not working), there’s a strong possibility that Sabbath mode is enabled on your Samsung range. You can refer to your model’s user manual linked below and follow the steps on pages 45 and 46 to deactivate Sabbath mode: https://downloadcenter.samsung.com/content/UM/202502/20250217164834977/O_01._IB_FULL__NE9100D_NSI6DB9300_EN.pdf If Sabbath mode is already turned off and the oven light continues to behave the same way, we recommend scheduling a service appointment. You can do so using the link below: Repair Services: https://www.samsung.com/us/support/service/ If you’d prefer that we schedule the appointment for you, please reach out to us through one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151186203 to help our team pull up your information. Leo
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