Questions & Answers

Q: QuestionDoes this Samsung range have an air fry function?

• A:Answer Yes, this Samsung range includes a built-in air fry function for healthier frying.

Q: QuestionHow many cooking elements does this Samsung range have?

• A:Answer This Samsung range is equipped with four cooking elements.

Q: QuestionWhat type of cooktop does this Samsung range have?

• A:Answer This Samsung range features an induction cooktop.

Q: QuestionWhat is the oven capacity of this Samsung range?

• A:Answer This Samsung range has an oven capacity of 6.3 cubic feet.

Q: QuestionDoes this Samsung range have a self-cleaning feature?

• A:Answer Yes, this Samsung range offers a self-cleaning feature that uses high heat to break down grease and food residue.

Q: QuestionCan you set the oven temperature and set the timer by pressing numbers on a digital keypad? Or do you have to scroll through preselected numbers using up and down arrows?

Asked 7 months ago by keypad.

• A:Answer Hello there, No, to set or change the temperature and cooking timer of the oven in this range model, you need to use the drag slider on the control panel. For detailed instructions, turn to pages 34 and 45 of the range's manual (See "Operating the oven and Cook Time"): https://downloadcenter.samsung.com/content/UM/202502/20250217165056992/O_01._IB_FULL_NE9100D_NSI6DB9500_EN.pdf Have a great day. -John

  Answered 7 months ago by Samsung

  
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Q: QuestionHow deep is the drawer? And how deep is the interior of the oven?

Asked 1 year ago by raksiam.

• A:Answer Storage drawer is very shallow...3" Deep Storage Drawer is 20" Front to Back Over is 17" Front to Back

  Answered 1 year ago by AlanS

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Q: QuestionHOW TO CLEAN

Asked 1 year ago by Anonymous.

• A:Answer Hi there, You can check the link below and see pages 49-58 (Maintaining your appliance) to learn the best way to keep the range in pristine condition. User manual: https://downloadcenter.samsung.com/content/UM/202408/20240802133847251/01._IB_FULL_NE9100D_NSI6DB9500_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionHow long do Black Friday appliance sale prices last?

Asked 4 months ago by Gary.

• A:Answer Dear Valued Best Buy Client, We are here to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire how long the Black Friday appliance sale prices last. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionMy slide in induction range leaves a 1.25 inch gap between the back and the tile. The installer said that you can buy a strip that will screw in the back (he even showed me the two screws ) to cover this gap (not a backsplash) Where do I buy this?

Asked 5 months ago by maryjol.

• A:Answer Hi Maryjol, We’re glad to assist with your question about the Samsung range model. The rear filler kit is an accessory that comes included with your range when purchased new. If this accessory was missing from the box, please reach out to us using one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151142980 to help our team pull up your information. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionHow can I get these white marks off my stove top? Never used any cleaner besides a wet sponge or the ceramic cleaner I was told to buy. Have only used the actual stove top a couple of times. Oven isn’t even two months in my house

Asked 5 months ago by AliciaD.

• A:Answer Hi Annie, We completely understand how important it is to keep your new range looking spotless, especially when it’s still so new. White marks can sometimes appear from mineral deposits in water or from cookware residue. To help restore the smooth finish, we recommend using a soft cloth with a small amount of the approved ceramic cooktop cleaner and gently polishing the surface once it has cooled. You can also refer to our detailed cleaning guide for step-by-step care tips to keep your cooktop looking its best. The guide includes a helpful video and additional links for more support: Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151122172 to help our team pull up your information. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this range still include cookware?

Asked 6 months ago by mjl.

• A:Answer Im not sure what you mean by cookware. However mine did come with the air fryer rack.

  Answered 6 months ago by TinaKVerified Purchase

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Q: QuestionDoes this have a downdraft vent option?

Asked 9 months ago by Bobba.

• A:Answer No it doesn't

  Answered 5 months ago by JAYO

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Q: QuestionHow do the settings 1-9 correlate to actual temperature measures, example what temperature is the # 6 setting? Thanks

Asked 9 months ago by Review.

This question was asked about the related product: Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel

• A:Answer Greetings! We are glad to provide details of the induction cooktop of this Samsung range model. The settings 1–9 on the induction cooktop represent power levels rather than exact temperatures, so they don't correspond to fixed values. However, they can be loosely associated with temperature ranges under typical cooking conditions: a. Low settings (1–3) are used for tasks like simmering, melting, or keeping food warm. These may produce pan temperatures around 212–300°F. b. Medium settings (4–6) are suitable for boiling, sautéing, or general cooking, with estimated temperatures between 300–392°F. For example, setting #6 typically heats a pan to about 356–392°F. c. High settings (7–9) are ideal for searing, frying, or rapid boiling and can reach temperatures of 450–500°F or higher. It's important to note that these are approximate ranges, as the actual temperature depends on the pan’s material, size, and contents. Induction cooktops control the power delivered to the pan so that temperature outcomes can vary significantly. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149600211 to help our team pull up your information. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionHow long does it take for this oven to preheat?

Asked 9 months ago by Saduser.

• A:Answer Greetings! We’re glad to answer your question! The oven on this Samsung range model typically takes about 20 minutes to preheat to 350°F. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes this come with a broiler pan?

Asked 10 months ago by Brumar.

• A:Answer Hi Brumar, No, there is no broiler pan included with this range. To help you with getting the compatible broiler pan with this range, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung, and have a great day! ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this oven has side strips that can be added if it doesn’t fit correctly in your slide in space?

Asked 10 months ago by PJB.

• A:Answer Hi PJB, Yes, we have a trim kit for this range, which works almost the same as side strips. This trim kit will allow you to close the gap between your range and cabinetry. If you are interested in getting the trim kit, here is the link where you can order it. https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/trim-kit-for-30--slide-in-range--5-piece-in-black-stainless-steel-nx-af5000rm-aa/#specs ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this induction range have any harmful chemicals and is it non toxic?

Asked 10 months ago by Mom88.

This question was asked about the related product: Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel

• A:Answer Not that I’m aware of

  Answered 10 months ago by Okay

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Q: QuestionGood afternoon. Could you please tell me the temperature setting on the stove top burners? Thank you in advance for your help.

Asked 11 months ago by Review.

This question was asked about the related product: Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with Ambient Edge Lighting - Matte Black Steel

• A:Answer Hi there, Please see page 25 of the user manual for steps to take when setting the stove top burners. https://downloadcenter.samsung.com/content/UM/202502/20250217165056992/O_01._IB_FULL_NE9100D_NSI6DB9500_EN.pdf ^Rodel

  Answered 11 months ago by Samsung

  
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