A:AnswerHello there,
No, to set or change the temperature and cooking timer of the oven in this range model, you need to use the drag slider on the control panel. For detailed instructions, turn to pages 34 and 45 of the range's manual (See "Operating the oven and Cook Time"):
https://downloadcenter.samsung.com/content/UM/202502/20250217165056992/O_01._IB_FULL_NE9100D_NSI6DB9500_EN.pdf
Have a great day.
-John
A:AnswerHi there,
You can check the link below and see pages 49-58 (Maintaining your appliance) to learn the best way to keep the range in pristine condition.
User manual:
https://downloadcenter.samsung.com/content/UM/202408/20240802133847251/01._IB_FULL_NE9100D_NSI6DB9500_EN.pdf
Have a great day,
-Ernest-
A:AnswerDear Valued Best Buy Client,
We are here to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire how long the Black Friday appliance sale prices last.
Have a great day.
-John
A:AnswerHi Maryjol,
We’re glad to assist with your question about the Samsung range model.
The rear filler kit is an accessory that comes included with your range when purchased new. If this accessory was missing from the box, please reach out to us using one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151142980 to help our team pull up your information.
Leo
A:AnswerHi Annie,
We completely understand how important it is to keep your new range looking spotless, especially when it’s still so new. White marks can sometimes appear from mineral deposits in water or from cookware residue. To help restore the smooth finish, we recommend using a soft cloth with a small amount of the approved ceramic cooktop cleaner and gently polishing the surface once it has cooled.
You can also refer to our detailed cleaning guide for step-by-step care tips to keep your cooktop looking its best. The guide includes a helpful video and additional links for more support:
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151122172 to help our team pull up your information.
Leo
A:AnswerHi Brumar,
No, there is no broiler pan included with this range.
To help you with getting the compatible broiler pan with this range, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung, and have a great day!
^Rodel
A:AnswerHi PJB,
Yes, we have a trim kit for this range, which works almost the same as side strips. This trim kit will allow you to close the gap between your range and cabinetry.
If you are interested in getting the trim kit, here is the link where you can order it.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/trim-kit-for-30--slide-in-range--5-piece-in-black-stainless-steel-nx-af5000rm-aa/#specs
^Rodel
A:AnswerHi Scho,
The ambient edge lighting feature indicates whether your cooktop or oven is turned on or whether your food is still cooking from afar.
To know how the ambient lighting works, please refer to the video under "Illuminate your kitchen and see cooking status" from our product link below.
Bespoke 6.3 cu. ft. Smart Slide-In Induction Range with Ambient Edge Lighting™ & Air Sous Vide in Stainless Steel
https://www.samsung.com/us/home-appliances/ranges/electric-induction/bespoke-6-3-cu-ft-smart-slide-in-induction-range-with-ambient-edge-lighting-air-sous-vide-in-stainless-steel-nsi6dg9500sraa/#specs
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147503262) to help our team pull up your information when you message us.
Thank you.
-Kimberly
