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Hi, I haven't had that problem yet with mine. I have in the past with our original refrigerator usually when the freezer door isn't totally closed but with our new one, the door automatically closes. Maybe contact the manufacturer or Best Buy if you have protection on it. Maybe the temperature isn't set low enough in the freezer?
Sorry, there was a problem. Please try again later.Hi Kenny, Thank you for reaching out with your concern about frost on your food in the freezer. We understand how this can be an inconvenience and are here to assist you in resolving it. To help improve the freezer performance of the fridge.Please see the link and follow the hyperlinks with in for more instruction to help improve the performance of the freezer. Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/ Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147250891) to help our team gather your information. Have a great day. ^Charles
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