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Page Showing 21-40 of 81 questions
  • QuestionHow do I know when the rinse aid needs to be filled.

    Asked by Donna.

    • Answer Hi Donna, Let me get the information on when the rinse aid needs to be filled. When the rinse refill indicator lights up on the control panel, refill with rinse aid. Only use a liquid rinse aid. Powdered rinse aid will clog the compartment opening and cause the dishwasher to malfunction. Have a great day. Melardo

      Answered by Samsung

  • Questiondoes this need airgap?

    Asked by sam.

    • Answer Mine was installed with all 3 Sides covered. So no you do not

      Answered by Rick25

  • QuestionHow do you secure this dishwasher when mounting under a granite countertop? Do I need support brackets for the sides?

    Asked by Anonymous.

    • Answer More than likely there's cabinetry between the granite and top of the dishwasher so the securing bracket would be screwed into that wood. At least mine was. If by chance it cannot be secured to the top, there is an option to secure the unit via side-mounted screws (on both sides) into adjacent cabinetry.

      Answered by kahuna211

  • QuestionIs the height adjustable?

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke Smart 42dBA Dishwasher with StormWash+ and Smart Dry - Custom Panel Ready. The height of the dishwasher is not adjustable. The height of the dishwasher is 33 7/8 inches. I have shared the user manual link. Please access the link and turn to page 62 for the complete dimension of the dishwasher. https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144776107 Leo

      Answered by Samsung

  • QuestionCan a cabinet front be used for custom panel?

    Asked by KitchenReno.

    • Answer Hi KitchenReno, We are glad to hear that you are interested in our Samsung dishwasher panel. This panel can be customized, but we don't recommend replacing it with a cabinet panel since this might lead to cosmetic damage. To check available colors, you may click the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/dishwashers/bespoke-dishwasher-panel-in-white-glass-dw-t24pna12/ To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144899161) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

      Answered by Samsung

  • QuestionDoes the dishwasher heat the water in the wash and the rinse cycles?

    Asked by Minnie.

    • Answer Hi Minnie, Yes, Samsung dishwashers like this model are designed to heat water as part of their operation. They typically use your home’s hot water supply, and the dishwasher can further raise the temperature during key phases such as the main wash and final rinse to support better cleaning and sanitation results. You can explore the full guide here: https://www.samsung.com/us/support/answer/ANS10002331/ Thank you for your question. Christian Samsung Care

      Answered by Samsung

  • QuestionDoes this dishwasher need a separate outlet for instillation?

    Asked by Lisy.

    • Answer Hi Lisy, The dishwasher should have its own dedicated power source, and it should be installed near a sink with easy access to water and drainage. Please feel free to check pages 4 and 9 of the installation manual below: https://downloadcenter.samsung.com/content/EM/202407/20240725151716622/DW7000B_DW80B7070_AA_DD68-00242A-03_EN_MES_R.pdf We recommend having a professional install it to make sure everything is set up properly. Hope this helps! Jeffrey Samsung Care

      Answered by Samsung

  • QuestionCan the auto release feature be turned off?

    Asked by 1111.

    • Answer Hi there, Yes, you can turn off the auto-release function of this dishwasher. I’ve shared the link below to guide you in disabling the auto-release feature. Please refer to page 36. User Manual: (Operations) https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf -Diana

      Answered by Samsung

  • QuestionIs it normal for the wash arm that’s attached to the second rack to regularly fall off when the rack is pulled open? Also, is it normal for the second rack to have the adjuster for wine glasses etc malfunction and keep popping off so it’s useless?

    Asked by Karlee.

    • Answer Hello Karlee, No, it is not normal for the upper wash arm to regularly come off or for the wine glass adjusters to frequently pop off on your dishwasher. Please refer to your user manual to ensure the upper wash arm and upper nozzle are properly connected (see page 42, "Nozzle"). For guidance on the wine glass adjusters, see page 20, "Using the Glass Support." User Manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1152140207) to help our team pull up your information when you message us. Have a great day. -Diana

      Answered by Samsung

  • QuestionMy motor runs but the water function has stopped on this unit. How can i fix this or do I have to buy a new one?

    Asked by Anonymous.

    • Answer Hello there, Thank you for reaching out regarding your dishwasher. Allow us to help. Here is a guide to help you if your dishwasher isn't filling with water. Please click on the embedded word. Samsung dishwasher does not start or fill with water https://www.samsung.com/us/support/troubleshooting/TSG01000965/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151541545) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionStarting cycles, particularly quick start, doesn't work most of the time. Closing door within a couple of seconds, per manual, doesn't help. How to fix? Or does panel need to be replaced? Still under warranty.

    Asked by Godzilla1954.

    • Answer We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher. Below are the links to the troubleshooting steps for your dishwasher issues; kindly click on the embedded words. Samsung Dishwasher door does not close. https://www.samsung.com/us/support/troubleshoot/TSG10007197/?msockid=08e6a45904c26b1f3477b061055f6aec The Samsung washing machine will not start or fill with water. https://www.samsung.com/us/support/troubleshoot/TSG10007105/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151308687) to help our team pull up your information when you message us. Thank you. -Ricardo

      Answered by Samsung

  • QuestionHow can I get a user manual? My

    Asked by Anonymous.

    • Answer Look it up online!

      Answered by JondakayR

  • QuestionIs the stainless steel the glass color or is it metal?

    Asked by AK.

    • Answer It’s metal

      Answered by NAKULD

  • QuestionDo you have to use a rinse aid for the dishwasher to work?

    Asked by Krystyna.

    • Answer No, but recommend

      Answered by jsrider

  • QuestionDoes this dishwasher get hard wired or is it a plug connection? If hard wired where does junction box go?

    Asked by DINA25.

    • Answer It is a plug in.

      Answered by Anonymous

  • Questiondoes this open box dishwasher has original one year warranty from manufactory?

    Asked by Anonymous.

    • Answer Yes

      Answered by AmeliaJ

  • QuestionDoes the delivery person take the old dish washer?

    Asked by JR.

    • Answer They took ours but i believe you have to pay an additional fee.

      Answered by RyanV

  • QuestionDoes this have a Sanitize feature/function with it?

    Asked by Hannah.

    • Answer Hi Hannah, Yes, this dishwasher has the Sanitize function. ^Rodel

      Answered by Samsung

  • Questiondoes this dishwasher have a china/delicate cycle?

    Asked by Karen.

    • Answer NO

      Answered by Sammysungisbad

  • QuestionI have hard water. How do I adjust the settings so that i don’t get any white spots on my dishes?

    Asked by Noel.

    • Answer I have hard water and the dishes don't get any white spots

      Answered by AmeliaJ