“Twin cooling problems I have read of numerous problems with the twin cooling system in Samsung fridges, including fans breaking, etc. How has this problem been addressed and resolved?”
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Thank you for the question. Samsung is committed to making high quality products and providing excellent customer service, as evidenced by multiple years of winning the Overall Customer Satisfaction Award for Refrigerators by JD Power & Associates (2005-2010). When issues do arise, they are addressed on a case by case basis and supported by a manufacturer's warranty that covers parts & labor for one year, as well as the sealed refrigeration system for five years in most cases, including for the RF4267. Samsung's Twin Cooling System provides several benefits compared to conventional systems by cooling the refrigerator and freezer compartments separately. This translates into a higher humidity level in the refrigerator to help keep food fresh longer, and prevents odors and flavors in the refrigerator from transferring into the freezer. Less moisture in the freezer also means less freezer burn. I hope this information helps to alleviate your concerns. Regards, Ms. Samsung
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