“Hello. Do you have to remove your phone the protective case to get a better charge? Or it doesn't matter either way.”
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Hi Dmoney. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Duo Fast Wireless Charger pad. Here are some details when using the charger pad. Charging tests were conducted only with Samsung cases. 2. Cases more than 3mm thick may cause wattage to drop and produce heat, resulting in longer charging times. 3. Charging time may vary by charging conditions and case materials. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144428845 Have a great day. ^Charles
Sorry, there was a problem. Please try again later.Not sure if it's faster if you take the cover off. I never remove mine and I think it works great!
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