Questions & Answers

Q: QuestionHi, Does Apps work with a iPhone since its a android based system. Which apps will work and which apps will not work. Thanks

Asked 7 years ago by DrATL.

• A:Answer Hello DrATL. The Samsung Family Hub app is designed for Android 4.4 (KitKat) or later, or iOS 8.0 or later. On page 54 of your user's manual on this link (https://bit.ly/2JjY7ZN), there's a list of the Apps that will work on your phone. ^Gaby

  Answered 7 years ago by Samsung

  
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Q: QuestionI've read reviews on the other French door models complaining about the noise and ice maker. What is the noise on this model and does the ice maker work consistently?

Asked 7 years ago by Sheila.

• A:Answer Hi Sheila, I can provide you with this information here https://bit.ly/2MA76fI which is about the normal operating sounds you may expect from it. And yes, this ice maker works consistently. ^Jefry

  Answered 7 years ago by Samsung

  
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Q: Questionwhat water filter does this model take?

Asked 6 years ago by GaylaV.

• A:Answer Hey GaylaV! The filter for this refrigerator is model HAF-CIN. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWe bought this refrigerator a little over a year ago and the ice maker has started to drip because it's not cold enough. We called our local repair company, and the said that it is something that Samsung has to deal with. Very frustrated.

Asked 2 years ago by Pat.

• A:Answer Ours stopped working completely it’s a known issue and yet Samsung gives us the run arounds and will have to pay for labor…

  Answered 1 year ago by Cosmogrl08

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Q: QuestionIs there a replacement part to get the ice maker working again?

Asked 2 years ago by Skip.

• A:Answer call samsung customer service 1800-726-7864 there sending a technician out.

  Answered 2 years ago by ellew

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Q: Questionhow do you change temp on lower right compartment

Asked 2 years ago by Jack.

Q: QuestionWhen it becomes available can you let me know?

Asked 3 years ago by Anonymous.

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Reference Ticket Number: 1144735364 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is a power wattage of refrigerator Samsung Family Hub RF22N9781SR? I can't find it anywhere online, but I need to know that in order to allocate power for my power generator. Thank you in advance.

Asked 4 years ago by ydor.

Q: Questionhey i was wondering what the specs on this pc are, all parts are sold out and this thing looks pretty well made, thanks for your time

Asked 4 years ago by Nate.

• A:Answer Hi Nate! I can provide this link (https://bit.ly/3vBbKNy) to our support page for this model. In the product info section, you can find all the available specifications for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMaximum Power load in watts for 22 cu. ft. Family Hub™ Counter Depth 4-Door Flex™ Refrigerator in Black Stainless Steel RF22N9781SG/AA

Asked 5 years ago by Frank.

• A:Answer Hi Frank! You can find all the available power ratings for this model in the product info section of this link: https://bit.ly/3idxlW7. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionSome one dented our top left door and I was wondering where to buy replacement doors?

Asked 5 years ago by David.

• A:Answer Hi there, I can help with that. You can either purchase a new door or a Certified Samsung Technician might be able to replace the panel for a cheaper option. To purchase the door, you can visit our parts website (https://www.samsungparts.com/Default.aspx). To look into a service repair, you can visit our Service Locator website, (https://www.samsung.com/us/support/service/locations/). Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI need a manual for the Samsung Family Hub-model #RF22N9781SG PLEASE advise how I can get this information. Thank you very much I purchased this house which included appliances. However there is no instruction manual for this refrigerator. HELP

Asked 5 years ago by Mammaro.

• A:Answer Hi there, I can help with that. I have the link for you user manual. See link below: https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionHi- If I don't have a wifi enabled tv, can I connect to Family Hub via Roku stick?

Asked 5 years ago by JK.

• A:Answer Hi JK. Glad that you ask if your Samsung Family Hub Refrigerator can connect to the Roku stick. We apologize; this refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat power outlet should I install/use 15 or 20 Amp?

Asked 5 years ago by AntonyOwl.

• A:Answer Hi Antony. Thank you for reaching out regarding your Samsung - Family Hub 22 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator on the power outlet should I install/use 15 or 20 Amp. Regarding your concern, you need to use 115-120 V, 10 Amp or higher. I suggest you check this link to your user manual for assistance. Please go to page 7. https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ctp/us Reference Ticket Number: 1144656825 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the depth of the Samsung family hub?

Asked 5 years ago by Anonymous.

• A:Answer 72” H x 36”W x 28” D

  Answered 5 years ago by AnonymousVerified Purchase

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Q: Questiondoes this dispense crushed as well as cubed ice ?

Asked 5 years ago by suzanne.

• A:Answer Yes, the ice dispenser offers cubed or crushed ice. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes Model:RF22N9781SR have external hinges?

Asked 5 years ago by Ernie.

• A:Answer Yes. the hinges on the two top doors are external.

  Answered 5 years ago by Bosk

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Q: QuestionWhat are the measurements depth, width and height?

Asked 5 years ago by Dan.

• A:Answer Hey there, Dan. Here are the Product Dimensions of this FamilyHub refrigerator including the Hinges, Handles and Door 35 3/4" W x 71 7/8" H x 28 7/8" D. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionDo .you need to connect to a cable.

Asked 5 years ago by Linda184.

• A:Answer No cable needed, you can use WiFi for Apps

  Answered 5 years ago by KitkatVerified Purchase

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