Questions & Answers

Q: QuestionWe have to have a gas line installed for this range. Where is the gas input on the back? Left, right or center?

Asked 9 years ago by Cberger.

• A:Answer Hi Cberger, the gas line should be installed in the back left corner of the range. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionThe specification says this model does NOT have a warming drawer but from the look the bottom section looks like a warming drawer. Which is it?

Asked 9 years ago by researchingJim.

• A:Answer The bottom is not a warming drawer it is storage.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan the unit run on propane or is it natural gas only?

Asked 9 years ago by richincola.

• A:Answer Hi richincola, this range can be used with natural gas or liquid propane gas. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionThe control panel is dead. How do I replace the control panel?

Asked 1 year ago by nate.

Q: QuestionMy oven blows extremely hot air out of the back when in use. Is this normal or are we missing a part? We just moved into a new house and are using this oven for the first time.

Asked 2 years ago by Val.

Q: QuestionDoes this product have an air fryer mode.

Asked 3 years ago by Anonymous.

Q: Questionafter cleaning the oven, the oven door will not open. Have disconnected the electric cord but still would not open after reconnecting. How to open door??

Asked 3 years ago by ken.

• A:Answer Hi ken, Thank you for using Samsung Home Appliances for your home. We are here to help with your Samsung range especially with the door. After performing a self-cleaning cycle, the oven door will stay locked until the oven temperature drops below 400°F. I have shared a Samsung link below that will guide you through some steps to help open the door. The oven door is locked: https://www.samsung.com/us/support/troubleshooting/TSG01001957/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145046222, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the control knobs made of metal, or plastic?

Asked 3 years ago by limesparks.

Q: QuestionCan you remove this back piece to clean? If so, how?

Asked 4 years ago by Ann.

• A:Answer Hi Ann, We are glad to know that you are interested in our Samsung top-of-the-line range. We are happy to receive your question about the range. Great news, we are happy to share the guide on how to clean and care on the range. I highly recommend visiting these links for a guide: How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ You may refer to this link for the full specification of this product: See page 2. https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NX58K9850.pdf If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144598724 Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionThe lower oven door will not open. I can only open the top oven door not the lower door because it stays locked

Asked 4 years ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven door, not opening. Don't worry will surely notate your experience about this matter for a better service and products in the future. For future reference, I highly recommend visiting this link for basic troubleshooting steps: The oven door is locked: https://www.samsung.com/us/support/troubleshooting/TSG01001957/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144598791 Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this model have Air Fry capabilities?

Asked 4 years ago by Rola.

• A:Answer Thanks for asking, Rola! This model does not have an air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI purchased my unit 2018 and now it has starting to rust. What can be done about it?

Asked 5 years ago by Victoria.

• A:Answer We're happy to help, Victoria! Tea staining may occur on stainless steel due to exposure to other substances. Tea staining is brown and may resemble rust, but it can be cleaned with certain products that are low in chlorides and that do not contain any bleach. You can use a paste of baking soda and warm water. If that doesn’t work, you can use Barkeeper’s Friend in accordance with the instructions for that product. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan anyone tell me the number of the pad sheet (holding the orifices) that is needed to convert to LP for Samsung NX58R9421ST/AA? Also, is rear filler kit supposed to come with the new stove?

Asked 5 years ago by Dan.

Q: QuestionWhat sort of electrical connection is required for the gas models?

Asked 5 years ago by iTwo.

• A:Answer Standard 110 house outlet.

  Answered 4 years ago by bdambroseVerified Purchase

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Q: QuestionWhen connected to WiFi, does the clock automatically set itself? Specifically after a power outage and for daylight savings time changes?

Asked 5 years ago by InterestedShopper.

• A:Answer No - you have to set it manually each time.

  Answered 3 years ago by jaydeetay

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Q: Questionhi how do i order the correct power cord?

Asked 5 years ago by karina.

• A:Answer The power cord is included with the range. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the overall width of this Range?

Asked 5 years ago by Anonymous.

• A:Answer Hi there! You can find all the available dimensions in the product info section of this link: https://bit.ly/3cXuUTe. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIf using both ovens and I want to access the lower oven, the ENTIRE door has to open? Doesn’t this mess with the upper oven’s temperature and hit you in the face with heat while trying to handle the lower oven’s contents?

Asked 5 years ago by Laura.

• A:Answer That would be unavoidable in this scenario. Try placing the item that can’t be disturbed in the lower oven. The blast on heat in the face hasn’t been a significant issue.

  Answered 5 years ago by WoodMan1Verified Purchase

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Q: QuestionDoes the storage tray have room behind it to allow the gas plumbing?

Asked 5 years ago by Wildrover.

• A:Answer Despite this answer online, and your chat, and Samsung’s telephone people, the answer is no. Although it has a space, it was smaller and lower than my previous stove’s gas connection, so I had to have a plumber come in and make an adjustment in the line and cut a bigger hole in the wall. It may work for you, but probably not. Still like the stove.

  Answered 5 years ago by Wildrover

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