1-1 of 1 Answer
Hi tami! We'd like to help with this. It sounds like you've already tried the standard troubleshooting for this. We can speak with you directly about the next steps to a resolution. Please reference ticket number 1144009357, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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