“Our lower oven is locked and we can't figure out how to unlock it.”
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Hello, Thank you for reaching out and raising your concern about your oven. I'm sorry to hear that your lower oven is locked. We are here to help you. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001957/ to guide you on the issue. Another link you may find useful is this one https://www.youtube.com/watch?v=7PXk8W_KNDQ for some tips on how to use the Self-Clean feature on your range. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144250477. -Noraina
Sorry, there was a problem. Please try again later.On the top over door is a metal piece close to the middle. If you hold that down, it will open only the top oven. If you let it go, it will open the door for the entire oven. Hope this helps.
Sorry, there was a problem. Please try again later.