“Why does my oven burn the tops of my cakes? I am baking with the bottom oven on conventional bake. It seems that the boiler comes on and burns the tops. Can I remove the boiler element and still bake on any shelf. We have had a tech replaced the panel”
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Hi Hawk, Thank you for raising your concern about our Samsung product. We apologize for the vexatious experience with the Samsung range not baking properly. To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144911299) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
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