A:AnswerHi there Joe! I am always happy to help! I am including a troubleshooting guide to support your concerns on the range (https://bit.ly/3a1C2ge). Thank you for being a part of the Samsung family! ^Lena
A:AnswerHey IndianaGrandma! I recommend using this link (https://bit.ly/2DCEBcx) to download a copy of the User Manual. Beginning on page 25, you can find everything you need to know about operating the oven and the features on the control panel. ^Jecca
A:AnswerThanks for asking, QueenMary! I have this link (https://bit.ly/2JRmTSE) that will provide lots of information on best practices for cleaning the ceramic cooktop. ^Jecca
A:AnswerHello there. I can help you fix this, please make sure to verify the information on this link (https://bit.ly/2M72VTL) And if this does not help please contact us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to help you correct this. ^Gaby
A:AnswerHi bhyatt. Yes, the unit is easy to keep it clean, However, not fingerprint resistant. You can go to the user's manual (https://bit.ly/2LXCKQv) pages 40-44 for more information about the unit's maintenance.
^Gaby
A:AnswerOn the door handle, press the lever on the inside of the handle (feel it with your fingers) to open only the top door. If the lever is not pressed the whole door opens to both ovens (assuming the divider in). Or if divider is not installed, using the handle without depressing the lever opens the whole door to the combined oven. The top-only or combined doors can be opened with the oven(s) on. (We don’t have any difficulty with the oven on)
The convection fans will stop when you open the door and will restart when the door is closed. That means to check the bottom oven, both fans will stop since you have to open the whole door.
A:AnswerHi Jamie, we understand your concerns with the Range. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
A:AnswerHi Deanna,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Flex Duo™ 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range - Black stainless steel.
The bottom drawer is a warming drawer by design. I have shared below the user manual link below. Please click on the link and turn to pages 18, 39 - 40 for the warming drawer.
https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144327176
Leo
A:AnswerHi Aimee, please visit http://smsn.us/SamsungSupportUSA and fill out the form. Our Social Media team will be happy to look into this for you. ^Rosi
