“Mine is brand new (5 days). Why do I keep getting a message that says "Chrome OS is missing or damaged" and then it shuts down?”

1-2 of 2 Answers

• Hello, I would highly suggest to try using the Chromebook Recovery Utility. Its made by google and you can get from the chrome web store. (I think you might need a usb stick and another computer) If that doesn't work then it might be a problem with the hard drive and you should get your device replaced immediately. I hope this helps!

  Answered by Austin 5 years ago

  • Verified Purchase

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• You should return the computer to Best Buy. I have not had this problem as mine has been an excellent computer to use. Chrome will often update software but it is painless and extremely fast.

  Answered by Dre503 5 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.