Questions & Answers

Q: QuestionWill this phone work in the Philippines?

Asked 10 months ago by Keoni.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Good day Keoni, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the compatible carrier of your choice to inquire if this device would be functional in the Philippines. Feel free to reach out to Support if you have additional questions. Thanks for being a loyal Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionHello! Two questions. Is the phone new? Can it be used with an Argentine chip?

Asked 10 months ago by Mica.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Howdy Mica, thank you for asking us your questions about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 (U.S. version) is a new device that is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. If you have additional questions or if you would like any further assistance, do not hesitate to reach out to Support. Thanks for being a devoted Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionIs this new or refurb and will it work in Africa with TNM or Airtel?

Asked 11 months ago by ItsMe.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer New unlocked work any with GSM Networks

  Answered 10 months ago by Anonymous

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Q: QuestionDoes this phone come with a SIM card? Mine did not and I would like to make sure I am not missing something

Asked 11 months ago by Lily.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hello Lily, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy A16. Unlocked devices will not include a SIM card when purchased. You can reach out to your compatible carrier to request a physical SIM or eSIM. Let us know if you have additional questions by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionIs this an international model?

Asked 11 months ago by Jade.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hi there Jade, thanks for taking the time to ask us your question about the Samsung Galaxy A16. No, the advertised Galaxy A16 is the U.S. version of this device. If you have any other questions, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionHow can I get an MSDS on the A16 & A14 to ship the phones Internationally?

Asked 11 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer To ship Galaxy A16 & A14 phones internationally with lithium batteries, you need a Safety Data Sheet (SDS/MSDS) showing the battery’s UN3481 classification, hazard class, and transport instructions. Contact Samsung support or your carrier’s dangerous goods team to get this document or a compliant substitute

  Answered 3 months ago by RambabuKVerified Purchase

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Q: QuestionHi, I was wondering if the phone is country unlocked. Can I use a carrier from a different country with this phone? Thanks.

Asked 11 months ago by Aminul.

• A:Answer Hello there Aminul, thanks for asking us your question about the Samsung Galaxy A16. The advertised Galaxy A16 is the U.S. version of this device. It is Unlocked for the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, US Cellular, and Verizon. If you have any other questions, feel free to contact Support. Thanks for choosing Samsung! - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes the samsung a16 phone have the wi-fi calling feature?

Asked 11 months ago by Angel.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Good day Angel, thanks for asking us your question about the Samsung Galaxy A16. Yes, the Galaxy A16 phone does have the Wi-Fi calling feature which allows you to make and receive calls using a Wi-Fi network instead of your cellular network. If you have additional questions, feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionHello, can I use a unlocked phone with no carrier by just connecting to my wifi? Does the phone need activiated somehow?

Asked 11 months ago by Girlalamode.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hey there Girlalamode, thanks for taking the time to ask us your questions about the Samsung Galaxy A16. Yes, the Galaxy A16 can perform a variety of functions when utilizing Wi-Fi only, however, you would be unable to make calls or send SMS texts without a cellular connection. If you have any other questions, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes this work with Spectrum Mobile?

Asked 11 months ago by JD.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hey JD, thanks for asking us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have additional questions by contacting Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: Questionis it brand new for this amazing price?

Asked 11 months ago by jake.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Aloha Jake, thank you for asking us your question about the Samsung Galaxy A16. Yes, the advertised unlocked Galaxy A16 is a brand-new device. If you have additional questions, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionHave a Samsung galaxy a 15 5g 128gb phone with metro... won't light up to receive a code from metro How would I activate the a16 unlocked phone? Do you sell metro sim cards? Buy my phones from best buy because of great assistance!

Asked 11 months ago by MichP.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Yes, I do think purchasing from Best Buy is a great place to start.

  Answered 5 months ago by nancy

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Q: QuestionI will b moving to Israel, just wondering if this phone will work there with my sim card

Asked 11 months ago by travel.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hey Travel, thanks for asking us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is the U.S. version of this device. It is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We suggest reaching out to the carrier of your choosing to inquire if this device would be fully functional while in Israel. If you have any other questions, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionHow many texters can be on a thread ?

Asked 11 months ago by Deb.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hi Deb, thanks for asking us your question about the Samsung Galaxy A16. The number of people who can participate in a group text thread depends on the type of messaging used. For instance, RCS group chats in Google Messages can support up to 100 participants, while standard SMS/MMS group chats are typically limited to 20-25 participants. If you have any other questions, feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionWill this phone work with spectrum mobile.

Asked 11 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hey there, thanks for asking us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to contact Support if you think of any other questions you may have. Thanks for being a devoted Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionCan I use two e-SIM at the same time on the Samsung A16?

Asked 11 months ago by CBDNY.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer it depends on ur carrier if they do dual sim. i think xfinity & tmobile might. not metro. u do mean for 2 lines on 1 phone i take it.

  Answered 10 months ago by notagoodbestbuydayVerified Purchase

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Q: QuestionDoes this phone have a replaceable battery? Does it have internet calling capability?

Asked 1 year ago by Harley.

• A:Answer Howdy Harley, thanks for taking the available time out of your day to ask us your questions about the Samsung Galaxy A16. The Galaxy A16 does not offer a battery that can be removed/replaced. However, the Galaxy A16 does offer Wi-fi enabled calling. If you think of any other questions, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionWill this cell phone be compatable with sim card from Public mobile....Canadian. I am in US and smashed the screen on my samsung.

Asked 1 year ago by Chuck55.

This question was asked about the related product: Samsung - Galaxy A16 5G 128GB (Unlocked) - Blue Black

• A:Answer Hey Chuck55, thank you for finding the time out of your bustling day to ask us your question about the Samsung Galaxy A16. The advertised U.S. version of this device is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to contact Support if you have any other questions for us. Thank you for choosing Samsung! - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionWhat's the IMEI number?

Asked 1 year ago by Molly.

• A:Answer Good day Molly, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy A16. The IMEI (International Mobile Equipment Identity) is a unique 15-digit number assigned to each mobile device. It's like a fingerprint for your phone, used to identify it on a mobile network and for tracking purposes. Thus, this information is not available to be shared at this time. Feel free to contact Support if you have any other questions for us. Thanks for being a loyal Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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