Questions & Answers

Q: QuestionIs the S pen included?

Asked 2 years ago by AB.

• A:Answer unfortunately it doesn't, youd have to buy it separately.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this laptop (Samsung - Galaxy book3 360) have a webcam and microphone?

Asked 1 year ago by Rick.

• A:Answer Hi Rick, thank you for your question about the Samsung Galaxy Book3 360. We understand wanting to ensure your computer can meet your specific needs prior to purchase, and we'd love to help. This device does come with a camera and microphone you can use with video conferencing or other compatible software. Thank you for being a Samsung customer. -Elizabeth

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the Keyboard light in the dark?

Asked 1 year ago by Timms.

• A:Answer Yes the keyboard illuminates

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDo this laptop have a CD player included

Asked 2 years ago by Anonymous.

• A:Answer No, it doesn't.

  Answered 2 years ago by rabarnett01Verified Purchase

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Q: Questionhow long does the battery last

Asked 2 years ago by doyle.

• A:Answer Max 10 hours

  Answered 2 years ago by Anonymous

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Q: QuestionWhere is the power button

Asked 2 months ago by Mouse.

Q: QuestionI purchased this laptop as a backup in October 2023 in preparation for Asus to fail. I just opened the box and discovered the unit did not come with a power cord. Is there a way for Samsung to send me one or provide the appropriate part number?

Asked 6 months ago by TechSavyHopeful.

Q: QuestionWhat Operating System does it come with?

Asked 11 months ago by Blue.

• A:Answer We appreciate you taking the time to reach out to us, Blue. We see that you reached out to inquire about the Galaxy Book3 360. The Galaxy Book3 360 operates on Windows 11 Home. For any further questions, please be sure to reach out to us at Support. -Kelvin

  Answered 11 months ago by Samsung

  
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Q: QuestionIs it possible to increase the RAM form 16GB to 32GB?

Asked 11 months ago by RAMCapacity.

• A:Answer Thanks for taking the time to reach out with your inquiry. We see that you reached out to ask about the Galaxy Book3. Although Galaxy Book's SSD can be upgraded, the RAM can not. If you have any further questions, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 11 months ago by Samsung

  
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Q: QuestionWill this offer be repeated or is this a "one Off"? Also can you confirm it works on 110-240volts?

Asked 11 months ago by Empress.

• A:Answer tiene resolucion 1920 x 1080?

  Answered 11 months ago by Anonymous

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Q: Questionhi is this was open box? or brand new? for 350$

Asked 1 year ago by bin.

• A:Answer that would definitely have to be an open box.

  Answered 11 months ago by AndreaWVerified Purchase

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Q: QuestionIs there any room in this laptop for video card?

Asked 1 year ago by Jason.

• A:Answer yes

  Answered 11 months ago by AndreaWVerified Purchase

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Q: Questionis there any chance it will come in stock at same price range

Asked 1 year ago by annu.

Q: QuestionHello, I have question about my order so when I purchase it, it was $660 so now now I took a pictures it was $605. Why are you guys charging me $55 more

Asked 1 year ago by GarikK.

Q: QuestionWhat charger can I use to replace the original charger? I tried a regular C charger and it will only charge it halfway in 48 hours. I don't see it anywhere.

Asked 1 year ago by Kimblim.

• A:Answer Salutations Kimblim, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy Book3 360. Your Galaxy Book3 360 utilizes a USB Type-C charger as you know to charge your battery. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the maximum SSD configuration? Is the primary SSD soldered on board or user upgradeable? Does the motherboard have an extra NVMe connector to add a secondary SSD?

Asked 1 year ago by d4daddy.

Q: QuestionAre the 16GB RAM soldered on board or user upgradeable? What is the maximum RAM configuration? For example, similar laptops may have 8GB soldered + 1 slot upgradeable to 32GB = maximum 40GB.

Asked 1 year ago by d4daddy.

• A:Answer I was informed it is soldered.

  Answered 1 year ago by KrishnaVerified Purchase

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Q: QuestionDOES THIS NOT COME WITH A CHARGER CABLE?

Asked 1 year ago by JK.

• A:Answer Thanks for reaching out with your question, JK. The Galaxy Book3 360 includes the device itself, a Data Link Cable, and a Travel Adapter. If you have any further questions, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the refresh rate of the screen? The features say it's only 60hz, but some reviews say it's 120hz

Asked 1 year ago by Anonymous.

• A:Answer 120hz amoled display which cracks under lite use.

  Answered 1 year ago by AndrewD

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