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Questions & Answers

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Page Showing 1-20 of 33 questions
  • QuestionCan I use this Samsung laptop to make phone calls?

    • Answer With the Phone Link feature, you can make and receive phone calls directly from your laptop.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the laptop include a stylus?

    • Answer No, this particular model does not come with a stylus included.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does the Samsung laptop have?

    • Answer The Samsung laptop features a 3K Dynamic AMOLED 2x display with touchscreen.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum battery life of the laptop?

    • Answer The Galaxy Book5 Pro boasts a battery life of up to 25 hours on a single charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much RAM does this Samsung laptop come with?

    • Answer This Samsung laptop comes equipped with 32GB of LPDDR5X RAM.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this laptop have a numeric keypad?

    • Answer Yes, this laptop does feature a numeric keypad.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat kind of wireless connectivity does the laptop support?

    • Answer This Samsung laptop supports Wi-Fi 7 for fast and reliable internet connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionThe specs as listed on the Best Buy site for this model show it doesn't have a backlit keyboard. In the Best Buy store, a sales person told me this model does have a backlit keyboard. What is the truth?

    Asked by SEEKSTRUTH.

    • Answer Hello SEEKSTRUTH, thanks for asking us your question about the Samsung Galaxy Book5 Pro. That's a great question! Yes, the advertised Galaxy Book5 Pro offers a backlit keyboard. If you have additional questions, please feel free to contact Support. Thanks for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionDescription says you can use a Galaxy Tab S series as a second screen. Will that work with an older model like the S4 or a FE version like the S9 FE?

    Asked by gevan.

    • Answer Howdy GEvan, thanks for taking the opportunity to ask us your question about the Samsung Galaxy Book5 Pro. Yes, the Galaxy Tab S9 FE allows you to achieve mobile continuity between your device and other connected devices, however, these options may vary by service provider. From Settings, tap Connected devices for the following features: > Second screen: Use your tablet as an additional display for your Windows computer. > Samsung DeX: Connect your device to a PC or TV for an enhanced multitasking experience. If you have any other questions for us, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionThe 256V processor is supposed to come with 16GB of RAM. The 258V is supposed to come with 32GB of ram. This computer has 32GB but supposedly has a 256V processor according to the description. Can someone who has this in hand verify?

    Asked by yeahyo.

    • Answer Hello there Yeahyo, thank you for asking us your question about the Samsung Galaxy Book5 Pro. The advertised 16" Galaxy Book5 Pro - 32GB (RAM) + 1TB (SSD) offers the Intel Core Ultra 7 Processor 258V (P-core Up to 4.8 GHz 12 MB LLC Cache). The Galaxy Book5 Pro 16" - 16GB (RAM) + 1TB (SSD) offers the Intel Core Ultra 7 Processor 256V (P-core Up to 4.8 GHz 12 MB LLC Cache). If you have any other questions, please do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionDOES THIS LAPTOP HAVE A LIGHTED KEYBOARD?

    Asked by Flarob.

    • Answer Hello Flarob, thanks for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. Yes, the Galaxy Book5 Pro does offer a backlit keyboard. If you have any other questions for us or if you would like any further assistance, do not hesitate to contact Support. Thanks for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionThere's nowhere that specifies the processor model, just the series. What processor is in here? I could make a decision right now if not for this issue. There's no datasheet either.

    Asked by VlaDeMaN.

    • Answer Technically This should be the Intel Core Ultra 7 258V. The only difference between the 256V and 258V is that the 256V supports 16gb of RAM and the 258V supports 32gb of RAM. So it depends on what whether you bought the 16gb or the 32gb model. https://www.intel.com/content/www/us/en/products/compare.html?productIds=240954,240957

      Answered by GregoryK

  • QuestionCan an S-Pen be used for this device?

    Asked by byrdman.

    • Answer Good day Byrdman, thank you for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. No, the Galaxy Book5 Pro does not support the Galaxy S Pen. If you have any other questions for us, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionDoes this laptop support Samsung stylus?

    Asked by K.

    • Answer Good day K, thanks for asking us your question about the Samsung Galaxy Book5 Pro. The advertised Galaxy Book5 Pro does not support the S Pen. Check out the Galaxy Book5 Pro 360 which has a S Pen include, if a S Pen interests you. Let us know if you have any other questions for us by contacting Support. Thanks for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionSince one is not included, specifically what type/model of stylus or pen can be used with this laptop?

    Asked by BP.

    • Answer I use the one of my previous Galaxy Book 360 or the one from my S24 Ultra

      Answered by StephanL

  • QuestionDoes this have word included, or is that a septate purchase?

    Asked by Anonymous.

    • Answer Hello, thank you for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. Galaxy Books typically come with a pre-installed trial of Microsoft Office 2024, which includes Word, Excel, and PowerPoint. If you have any other questions for us, please feel free to reach out to Support. Thanks for being a dedicated Samsung customer. Debra

      Answered by Samsung

  • QuestionWhen was this laptop model released?

    Asked by K.

    • Answer Greetings K, thanks for asking us your question about the Samsung Galaxy Book5 Pro. The advertised Galaxy Book5 Pro was released in September 2024. If you have any other questions for us, please do not hesitate to contact Support. Thanks for being a devoted Samsung customer. - Debra

      Answered by Samsung

  • Questionis this computer compatable with an iphone 13promax?

    Asked by compatability.

    • Answer Hello Compatability, thanks for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. The Galaxy Book5 Pro is compatible with an iPhone 13 Pro Max but with some limitations apply compared to connecting it with a Galaxy phone. You can utilize Microsoft's built-in Phone Link app to connect both devices over Bluetooth for basic functionality. If you have any other questions, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionCan the RAM be expanded beyond the 16 or 32 MB it comes with?

    Asked by KC.

    • Answer Hey there KC, thanks for asking us your question about the Samsung Galaxy Book5 Pro. No, the RAM cannot be expanded or upgraded after purchase as this PC has the memory soldered onto the motherboard. If you have any other questions, please feel free to contact Support. Thanks for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • Questiondoes this model support the use of a pen

    Asked by customer9.

    • Answer Hello Customer9, thank you for your question about the Samsung Galaxy Book5 Pro. This device is not compatible with S Pen usage. If you are looking to be able to use the S Pen with your tablet the 360 versions of the Galaxy Book5 Series will allow for this usage. Thank you for being a Samsung customer. -Elizabeth

      Answered by Samsung