Questions & Answers

Q: QuestionCan you wear these with a conch piercing (middle portion of ear cartilage)? From photos, it looks like it may be in the way?

Asked 4 years ago by MaryMo.

• A:Answer I guess it would depend on how big and the type of earrings they are. Are they flat or protruding out in the ear, etc. After all, It does fit the conch of the ear. Hope this helps.

  Answered 4 years ago by Angie

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Q: QuestionWHATS THE RANGE

Asked 4 years ago by alan.

• A:Answer Depends if theres walls or floors. But not more than 500 feet. Works between my house floors.

  Answered 2 years ago by Tanya

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Q: QuestionDo these earbuds fall out the ear easily

Asked 4 years ago by Skippymagee.

• A:Answer Yes and no. It depends of ones anatomy. No way to secure them to prevent falling.

  Answered 4 years ago by Albedo039

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Q: Questioncan I buy just the charging cable?

Asked 4 years ago by psychoFrank.

• A:Answer Its just a usb-c cable so you can buy them anywhere.

  Answered 4 years ago by StonedPythonsMontlyRants

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Q: QuestionI lost the case, can I buy case separately?

Asked 4 years ago by Faiz.

• A:Answer Yes you can websites

  Answered 2 years ago by user612522

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Q: QuestionAre they waterproof to the point that these be worn while working out and sweat won't affect them?

Asked 4 years ago by Tann.

• A:Answer Yes I use them while working out and while in a sauna

  Answered 4 years ago by BriWVerified Purchase

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Q: QuestionCan you swim with these on? Under water ?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Blue

• A:Answer I don't recommend so

  Answered 2 years ago by Pj321

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Q: QuestionCompatible with LG Stylo 5?

Asked 4 years ago by California60.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer Yes it is compatible with all android and apple devices.

  Answered 2 years ago by user255415

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Q: QuestionWill these work with an I phone 8

Asked 4 years ago by Lola.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer So very sorry..im anti-apple...so no idea if they work...however...these are the best buds I've ever had...the bass boost really cool! I live these better than the pro!

  Answered 4 years ago by KattVerified Purchase

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Q: QuestionI have really small ears and most earphones/earbuds dont normally fit me and fall ... do you think this will work good?

Asked 4 years ago by nya.

• A:Answer Hi Nya, Thank you for bringing this to our attention. I appreciate your interest in knowing if the Galaxy Buds Live will fit your beautiful ears. In line with this, you may check out the links below for some tips and tricks in wearing them correctly. Here's a link to an article for some steps on how to wear your earbuds: https://www.samsung.com/us/support/answer/ANS00082785/ Another way is to add buds sleeves for a tight fit: https://www.samsung.com/us/support/answer/ANS00087422/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144305665 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionMY MESSAGES KEEP BEING READ ALOUD IN A DIFFERENT LANGUAGE, HOW CAN I SWITCH IT TO ENGLISH. I DONT SEE THE OPTION ON THE GALAXY WEARABLE APP. THANK YOU

Asked 4 years ago by LV.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer Have you tried checking your phone's language settings and/or handsfree settings? You will not see any language option at all in Wearable. Language setting is always on the phone's settings. I hope this helps and you find it.

  Answered 1 year ago by MellyVerified Purchase

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Q: QuestionDo they work with all Samsung phones

Asked 4 years ago by Luismodesto.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Blue

• A:Answer Hi Luismodesto, Thank you for contacting us, and interested in whether the Galaxy Buds Live works with all Samsung phones. In line with this, a compatible device and software update is required to connect the Buds Live to any Samsung device using the Galaxy Wearable app or Bluetooth connectivity. For further information, please visit this link under the "Pair your earbuds to an Android device with the Galaxy Wearable app" and "Pair your earbuds to an iPhone, PC, or other Bluetooth devices" section for instructions: https://www.samsung.com/us/support/answer/ANS00086702/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144312270 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionCan these be used for zoom meetings online? Thanks

Asked 4 years ago by Katy.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Blue

• A:Answer Yes you can connect it either on your laptop and phone and use it. Works perfect

  Answered 2 years ago by Pj321

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Q: QuestionIf the headphones are NOT waterproof why do you have it listed under specifications Waterproof - Yes? Seems like your misleading people on purpose.

Asked 4 years ago by Sharptooth.

• A:Answer They're IPX2: resistant to dripping water. You can wear them in the rain, but that's not "waterproof" in my book, either.

  Answered 3 years ago by Clay

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Q: QuestionWill these work with iPhone 6 iOs 12.5.2 ?

Asked 4 years ago by Eddy.

• A:Answer yea they will. Just download the samsung wearable app to get better pairing. They work great on me iPhone.

  Answered 4 years ago by LoveThis

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Q: QuestionCan I return these if they don't fit?

Asked 4 years ago by Mel.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer Yes if you have your 30 days and your 1 or 2 years warranty on it.

  Answered 2 years ago by TemitopeOVerified Purchase

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Q: QuestionI have had previous buds where the case and buds have to charge independently. Will the earbuds charge while the case is charging simultaneously?

Asked 4 years ago by Mare.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer Yes, Mare! The Galaxy Buds Live are able to charge while the case is charging. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: Questiondo these ear buds work with Note 20 ultra

Asked 4 years ago by DLB.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Bronze

• A:Answer They work wonderfully with the Note 20 Ultra!!!

  Answered 4 years ago by MistereeVerified Purchase

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Q: QuestionWill these work on a Lenovo laptop?

Asked 4 years ago by Slim.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Blue

• A:Answer Yes if you have Bluetooth. However, I wouldn't recommend it.

  Answered 4 years ago by CaptJLPicard70

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