Questions & Answers

Q: QuestionWill these buds work for 2 people, each with one bud, while walking and listening to the same podcast device?

Asked 6 years ago by gtodan.

• A:Answer As long as they're connected to the same device yes

  Answered 6 years ago by ocsakitzVerified Purchase

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Q: QuestionWhat is the main differences between these and the regular galaxy buds?

Asked 6 years ago by Buddy.

• A:Answer The biggest improvement is the call quality. The previous version, people you are talking to can't understand you. The second biggest improvement is the extended battery life, up to 11 hours from 6 in the previous version.

  Answered 6 years ago by JWBINKLEY

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Q: QuestionHelp me. I have the budget to get any earbuds I want right now. But what I’m really looking for is good ambient sound with music quality. Should I get these or just buy AirPods pro. I want to know if the ambient sound is worth it on galaxy buds plus

Asked 6 years ago by CNtomorrow.

• A:Answer Hello CNtomorrow, thank you for reaching out! The customizable fit tunes out unwanted noises, while Ambient Aware lets you filter-in important sounds from the outside world, like flight announcements, oncoming traffic or your order number. Features including Ambient Aware are enabled through the Galaxy Wearable app on Android, available through Google Play Store, and the Galaxy Buds+ app on iOS devices, available through the App Store. ^Elizabeth

  Answered 6 years ago by Samsung

  
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Q: QuestionDoes it support Google assistant?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Light Blue

• A:Answer Yes. The "Hey, Google!" wake words aren't supported but you can pull up the Google Assistant with a long press on either earbud (or however you have the controls setup). I have a long press on the right earbud setup to cue my phone's assistant (Google Assistant on my Note 10+, Siri on my iPhone 11 Pro Max) while doing the same on the left earbud cycles ambient listening.

  Answered 6 years ago by Pablo

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Q: QuestionDo these have an interpreter mode?

Asked 2 weeks ago by QueenV.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Olive

• A:Answer Hello QueenV, thanks for taking the time to ask us your question about the Samsung Galaxy Buds2. Yes, the Galaxy Buds2 support the AI-powered Interpreter mode via an over-the-air firmware update. However, several hardware and software stipulations must be met for it to function smoothly. Please keep in mind that you must use the earbuds with a compatible, AI-capable Samsung Galaxy smartphone (e.g., Galaxy S23 series, S24 series, Z Fold/Flip 5, or newer) running One UI 6.1 or higher. You must also be signed into a Samsung account, and your device must have the latest versions of the Galaxy Wearable app and Samsung system apps. If you have any other questions for us, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionDoes the case charge on a charging dock? Like the wireless charging docks.

Asked 1 month ago by Beautiful1971.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite

• A:Answer Good day Mamas55, thank you for taking the time to ask us your question about the Samsung Galaxy Buds2. Yes, the original Samsung Galaxy Buds2 charging case supports wireless charging. It works with most Qi-compatible wireless charging pads, docks, and even Wireless PowerShare on Samsung phones. If you have any other questions, let us know by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionWhere can I get replacement buds I have these with the charging case and one stop working

Asked 1 month ago by TJohnson.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

Q: QuestionWhat accessories come with this?

Asked 2 years ago by Tom.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Hey Tom, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy Buds2. You'll find the charging case with the earbuds, a USB-C to USB-C cable, and spare ear tips in small, medium, and large sizes inside your Galaxy Buds2 box. If you have additional questions, feel free to reach out to Support. Thank you for choosing Samsung! - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionDo these have the capability of locations? If you drop one of them and can't find them, can you push a button on the device to locate them?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Thanks for taking the time to reach out with your inquiry on the Galaxy Buds2. To locate your Galaxy Buds2 or Buds2 Pro, follow these steps on your phone or tablet: 1. Open the Galaxy Wearable app. 2. Tap on "Find My Earbuds." This will open the SmartThings Find feature. 3. The most recent location of your earbuds will be displayed. 4. To help find them, tap on “Ring,” then tap “Start” to make the earbuds emit a beeping sound. You can also tap “More” and select “Navigate” to open Google Maps for directions to your earbuds using GPS. Alternatively, you can use the SmartThings Find website. Please note that if the earbuds are out of Bluetooth range (approximately 32 feet) or if the battery is dead, the app will show them as disconnected and won't be able to locate them. Additionally, if there are any foreign substances or debris blocking the IR sensor, the earbuds may not beep. This feature cannot be used to locate a missing charging case. For any other questions, please be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionDO THE BUDS AUTO ANSWER PHONE CALLS?

Asked 2 years ago by SCOTT.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer No

  Answered 1 year ago by JustinMVerified Purchase

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Q: QuestionI realize the left side is lower than the right side. Is that normal? or both have to be on the same volume? If so, what can I do to fix the issue? I tried cleaning it, I tried reconnecting, I even reset them and nothing.

Asked 2 years ago by Awesome.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender

• A:Answer Make sure to use the different size adjustments it cones with for a better fit

  Answered 1 year ago by JustinM

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Q: QuestionIs there any other way to find lost ear buds beside the locate feature

Asked 2 years ago by Bub2.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer You can literally walk around with your phone while the head bud while lost will chirp at you. Haha. I dropped mine at my door once and as soon as the case hit the patio boom both buds shot out like bottle rockets. I started the locate function and all the things outside started to wake up and it eas still semi dark at 5am. Haha. I eventually found em.

  Answered 1 year ago by JayNVerified Purchase

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Q: QuestionMy earbuds were stolen is that covered under total care?

Asked 2 years ago by Lanell.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer I believe total means all encompassingso if it doesn'tnever get it again.

  Answered 1 year ago by JayNVerified Purchase

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Q: QuestionAre these earbuds Bluetooth compatible with Ford Sync?

Asked 2 years ago by AaRrAa.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite

• A:Answer Yes

  Answered 1 year ago by JayN

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Q: QuestionI lost my left bud (galaxy buds 2) can I buy a replacement bud?

Asked 2 years ago by AnaC.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite

• A:Answer Yes

  Answered 2 years ago by JasonG

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Q: QuestionDoes any 1 recommend these Samsung Galaxy 2 buds to have great bass, Are they also loud buds ? How would any 1 recommend these 1-10, 10 being the best. Thank u

Asked 2 years ago by Nicole7.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Sound good for the money.there descent as far as loud goes.use on my motorcycle with helmet that has high wind noise and hear them at 70+ mph speeds pretty good.id say 7 out of ten.prob not top of line but good buy for money.

  Answered 2 years ago by RobbieVerified Purchase

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Q: QuestionHi, Do I need a Samsung Galaxy phone to have the Samsung Galaxy buds 2 work or can I use them on my android Motorola cell phone and Samsung Galaxy tablet that I have, Thanks

Asked 2 years ago by Nikki.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Hi there Nikki, thank you for your question about the Samsung Galaxy Buds2. As long as your cellular device has Bluetooth capabilities you will be able to connect the buds to your device and use them. You can also use them with your Galaxy Tab and use the Samsung Wearables App to adjust the settings to best align to your preferences. Thank you for being a Samsung customer. -Elizabeth

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes any 1 recommend these Samsung Galaxy 2 buds to have good bass, Are they also loud buds ? How would any 1 recommend these 1-10, 10 being the best. Thank u & Happy Holidays

Asked 2 years ago by Nikki.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer I would rate them 8.5. The sound quality for me is great. Battery life for me will last my entire ahift (anywhere from 8 -10 hours)

  Answered 2 years ago by Rena

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Q: QuestionCan I use a wireless charger to charge these?

Asked 2 years ago by AnnieOakley.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Not so according to me

  Answered 2 years ago by HarshSVerified Purchase

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