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Hello Lisa, thanks for asking! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects) to an article that will help you troubleshoot the low volume. ^Elizabeth
Sorry, there was a problem. Please try again later.Yeesh, sounds like you've got bad luck. This is a common problem with these earbuds. I recommend connecting them to another device and then back to yours, but you may just need a new pair.
Sorry, there was a problem. Please try again later.
