“HI there! I currently have a J3 smart phone. If water have ceeped under the glass due to a spider crack at the bottom of my screen. I am now unable to send messages and the typing of characters are not responding, is this something that can be fixed?”
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Hello! We appreciate your interest in our products. Please note that physical and liquid damage voids our warranty. If your device was purchased in the USA, You are welcome to call 1-800-726-7864 to discuss your options. If it wasn't or you are not in the USA, please go here http://www.samsung.com/us/common/visitcountrysite.html to reach out to your regional support, You can call We hope this answers your question and provides the assistance you needed. ^Rod
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