Questions & Answers

1-10 of 83 Questions
  • Question
    is the gold phone new   (6 Answers)

    Answers
    • Best 
      Answer

      Yes, is New Model.

      By Taki March 1, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    can the batteries be removed or replaced for Galaxy j7 4GLTE with 16 GB memory cell phone {unlocked}   (2 Answers)

    By gamer2 July 4, 2017.

    Answers
    • Best 
      Answer

      Yes your able to remove the back cover and remove the battery and the Memory card

      By Disqualified July 5, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is it required that you have 1 international number and 1 US number using this phone? Can both numbers when using both sim cards be US number as long as it is GSM compatible?   (2 Answers)

    Answers
    • Best 
      Answer

      The J7 has slots for 2 sim cards (one is for the USA and the other is for international sim card, in the event that you travel outside of the US and wish to use the phone, you simply purchase a sim card for the country in which you are traveling). We use our phone with only a USA sim card and leave the other slot 'empty'. There is no need to fill both slots with two cards. You only need the one for the USA if that is where you are using the phone. You do no need an international number if you're only using one card. Hope this helps.

      By savapet June 12, 2017.

      • Verified Purchaser
  • Question
    This J7 has 2 SIM slots....1 for personal line and 1 for business line. If I have both SIM cards inserted in the slots, how will I know if the incoming call is from a personal or business line before answering the call? What about outgoing calls?   (3 Answers)

    By dksgf6576 June 6, 2017.

    Answers
    • Best 
      Answer

      When you receive a call, the system tells you of which card comes, even puts a color that you choose for each sim, the same for outgoing calls, you choose which sim you want to call.

      By Proyeccions June 9, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this phone compatible with Verizon?   (2 Answers)

    By Brittany March 26, 2017.

    Answers
    • Best 
      Answer

      Yes, you can use this with Verizon.

      By CommunityAnswer March 26, 2017.

    • Question
      I previously posted a question asking if this phone would work in Antigua. I should have specified that i wanted to buy it for a friend who lives there. If it is unlocked, does that mean it can be activated in another country outside the U.S.?   (2 Answers)

      Answers
      • Best 
        Answer

        This product is unliocked for use in other areas.

        By CommunityAnswer May 30, 2017.

      • Question
        Is this phone compatible with TracFone?   (1 Answer)

        By Penfold October 11, 2017.

        Answers
        • Best 
          Answer

          Yes, the Galaxy J7 can be used with TracFone.

          By CommunityAnswer October 11, 2017.

        • Question
          Can this unlocked phone be used internationally, by inserting a sim card when i travel outside United States?   (4 Answers)

          By Kemy September 19, 2017.

          Answers
          • Best 
            Answer

            Yes, it is usable in the world as the name goes - unlocked. I sent it to my friend in London and he's enjoying the phone. He said it works perfectly.

            By Kofi September 19, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          how do i transfer all my data from old cell phone o my new cell phone   (2 Answers)

          By oldtimer August 8, 2017.

          Answers
          • Best 
            Answer

            You would typically do so by creating a back-up of the old phone and syncing it to your new phone. You can learn how on Geek Squad's website, here: http://www.bestbuy.com/site/tech-tips/mobile-device-backup/pcmcat748301879915.c?id=pcmcat748301879915

            By FeyBBY August 8, 2017.

            • Top 25 Contributor
        • Question
          can this phone work in the uk   (1 Answer)

          Answers
          • Best 
            Answer

            Yes, the phone is unlocked and will work in the UK.

            By CommunityAnswer July 29, 2017.

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