“Samsung galaxy s3 - pin number hi, I bought Samsung S3 in the U.S.(Oxnard, CA). sales representative told me the phone is unlocked and there should be no problem using it abroad. when I arraived to my country (Israel), inserted local sim, but message apeared on phone screen - "SIM network unlock PIN". I called local phone company which informed me I need to ask you for PIN # to unlock it. would appreciate your promp reply.”

Asked by Nir 13 years ago

1-2 of 2 Answers

Hi! Thanks for your question. I do apologize about all of this. Basically we would view your phone as needed to be returned. We can not unlock a locked phone at Best Buy. If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
Answered by jenBBYMobile 13 years ago
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I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; contacting the Geek Squad or Samsung Support (refer to your device's manual for more information or visit Samsung's website) would be your best next course of action. -MrSamsung
Answered by MrSamsung 13 years ago
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