A:AnswerThe S20 Ultra phone, regardless of memory, comes in 2 versions. The USA version is powered by Qualcomm Snapdragon, and the non US version is powered by the Samsung Exynos chips. The US version does not have the dual/hybrid SIM card tray that can either hold one SIM card and a MicroSD memory card, or hold 2 SIM cards. The USA variant has a SIM card tray that holds one SIM card, and optionally, a MicroSD memory card.
My understanding is that the non USA versions are GSM only, so can handle 2 SIM cards. USA variants will have to support CDMA (Sprint or Verizon) carriers, so dual physical SIM cards are not supported in the USA version.
Having said this, the Samsung website says that eSIM is supported on these phones, but they don't clearly state if both US and non-US variants support eSIM. The eSIM will give us the ability to use 2 phone lines. However, when I played with a S20 Ultra demo device at a Best Buy store, I saw there was no software ability to add a new eSIM. This ability is in the System Preferences -> Manage Connections -> Manage SIM Card section on the Galaxy Fold device, but the S20 Ultra did not have that menu item. So, my guess is that either the USA variant does not support eSIMS at all, or Samsung may add this ability in a future software update. This is a big miss from Samsung in my opinion, because I cannot migrate away from my iPhone 11 that works great with eSIMs and a physical SIM card.
Sadly, the reporters who wrote online reviews for this phone from the announcement to the launch date only focused on reviewing the camera on this device and complained about lack of 120Hz refresh at high resolution, battery running out soon at high refresh rates, the steep price, and ignored to write about things that matter to the rest of us, such as eSIM support, call quality, speaker quality, face recognition speed and fingerprint sensor performance. I will have to evaluate these myself after getting a device in my hands for a few hours.
A:AnswerGreetings Amir, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S20 Ultra. Yes, the advertised Galaxy S20 Ultra is a new device with a 12-month manufacture warranty for defects in materials and workmanship. If you have additional questions for us or if you would like further assistance, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
A:AnswerHey there, thank you for asking us your question about the Samsung Galaxy S20 Ultra. The advertised Galaxy S20 Ultra is a new device with a 12-month manufacture warranty. If you have any other questions for us or if you'd like further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra
A:AnswerAloha Leider, thank you for taking the time to ask us your question about the Samsung Galaxy S20 Ultra. Yes, the advertised unlocked Galaxy S20 Ultra comes with Android 10 as its OS, right out of the box. Please feel free to contact Support if you think of any other questions you may have for us. Thank you for being a loyal Samsung customer. - Debra
A:AnswerHey there. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla
A:AnswerHi Robin,
Thank you for bringing this to our attention, and interested in whether the Galaxy S20 Ultra (Unlocked) works with MetroPC. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
You may also check out our website under the "Learn about unlocked phones" section for further information:
https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144321783
Thank you for choosing Samsung. Have a great day!
^Chrystel
A:AnswerHi Yuri,
Thank you for contacting us, and interested in whether the Galaxy S20 Ultra (Unlocked) works with Boost Mobile. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144328482
Thank you for choosing Samsung. Have a great day!
^Chrystel
