A:Answer When you add the phone to your cart it's going to ask you if it's an upgrade or new account. Select "Upgrade". Fill in your information requested, the password it's asking for isn't the log in password or token, it is a secondary password. This is required to connect to your AT&T account. Once connected it will push the phone to the cart section. Once you purchase the phone it will be shipped to you. Once it arrives start setting up your phone and activate it. (You can log into the AT&T website to activate your new phone, it will send a code over that you must enter) The phone # will be the same, you will just need to use the transfer system to move your personal information/contacts over to the new phone.
