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Questions & Answers

Your price for this item is $799.99
Page Showing 21-40 of 152 questions
  • QuestionWhat is the screen size of this phone?

    Asked by Jamal.

    • Answer Screen size of a galaxy s21 is 6.8 inches.

      Answered by Answerman

  • QuestionIs there a slot for a micro SD?

    Asked by KS.

    • Answer Great question, KS! The Galaxy S21 5G does not have a slot available for a Micro SD card. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionDoes this phone work with straight talk and does best buy switch my service over?

    Asked by Fred.

    • Answer Buy it unlocked, and if your service provider uses sim cards then you just need to switch the card and your phone should work with your network.

      Answered by Tiffanyg90

  • QuestionThe cell phone works in the region of Mexico and is compatible with companies such as telcel?

    Asked by Amintcio.

    • Answer That is a great question, Amintcio. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionWhat is the difference between a Galaxy S21 G5 to the Ultra?

    Asked by Jimmy.

    • Answer The phones are basically the same. With the ultra you get an upgraded quad camera system. Also more RAM and storage memory. The screen is slightly larger. Obviously you will pay more for the upgrades.

      Answered by gsam

  • QuestionDoes this phone work with consumer Cellular which uses GSM

    Asked by Pasomel.

    • Answer Hello, Pasomel. Although this Galaxy S21 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionHow can I trace a stolen S215G

    Asked by Anonymous.

    • Answer If you have google account or samsung and have turn on the find my phone, you should be able to locate the phone.

      Answered by ManS

  • QuestionWhat is the best charging adapter for the S21? Does it make a difference if is a 25W, 30W or 18W?

    Asked by karen.

    • Answer Hi Karen! Thank you for reaching out to us. We appreciate your interest in knowing the best wall charger for your Galaxy S21 5G. This phone model is compatible with USB-C chargers that support USB Power delivery 3.0 or Quick Charge 2.0. It can be charged using a standard 15W charger or a Superfast 25W charger. So you can use either the "Adaptive Fast Charger" or "25W USB-C Fast Charging Wall Charger". For your reference, you may access this link about "Wall Chargers and Charging your Galaxy Phone or Tablet": https://www.samsung.com/us/support/answer/ANS00078994/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144352786 Have a great day. Melardo

      Answered by Samsung

  • QuestionCan I use this with an ATT prepaid account?

    Asked by Sme.

    • Answer Hi Sme, Thank you for reaching out, and interested in whether the Galaxy S21 (Unlocked) works with an AT&T Prepaid Account. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-5g-128gb-unlocked-sm-g991uzaaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144287125 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWill this work with straight talk.

    Asked by Cedarcreek65.

    • Answer Hi Cedarcreek65, Thank you for bringing this to our attention. We appreciate your interest in knowing if Galaxy S21 Unlocked will work with Straight talk. Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may reach us via the following for immediate support: 1. Customer Care: 1-800-726-7864 2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/samsungsupport 4. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144218233 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWhat operating system is on the Galaxy S21 phone?

    Asked by Anonymous.

    • Answer Hi There, Thank you for your question and interest in the Galaxy S21's operating system. To answer your question, it is Android 11. Reference Number: 1144200900 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionCan I use this phone outside USA? In India, European countries, Middle East while traveling, with the local SIM cards? Thank you

    Asked by CP.

    • Answer Hi CP! Thank you for reaching out to us. We appreciate your interest in knowing if you can use your Galaxy S21 5G (Unlocked) in India, European countries, and the Middle East using a local SIM card. Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144228949 Have a great day. Melardo

      Answered by Samsung

  • QuestionCan you use this phone with Tracfone?

    Asked by Hijack.

    • Answer Hi Hijack, Thank you for reaching out to us. I appreciate your inquiry about whether the Galaxy S21 5G (Unlocked) works with Tracfone. Unlocked phones by Samsung works on multiple networks, and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144228622 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionDoes the activate now discount work for prepaid plans? Is there certain plan you need to sign up to get the discount?

    Asked by Doogie.

  • QuestionCan this be connected to straight talk?

    Asked by Beth.

    • Answer Hi Beth! Thank you for reaching out and raising your query regarding if the Galaxy S21 5G (Unlocked) works with Straight Talk. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-5g-128gb-unlocked-sm-g991uzaaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144274204 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionDoes this phone have GPS capabilities? We need a phone that will help us locate our destination place.

    Asked by Jan.

    • Answer Hi Jan, Thank you for reaching out to us, and interested in whether the Galaxy S21 has GPS capabilities. In line with this, yes, the device has GPS capabilities, and the location services use a combination of GPS, mobile network, and Wi-Fi to determine the location of your device. Please see the user manual on Page 147 for more information: https://downloadcenter.samsung.com/content/UM/202201/20220129012829519/SAM_G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144275860 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionActivating AT&T on the day of buying, get $500 offer- can I disconnect the att service after 2 months? Buying the phone for my father visiting for 2 month from overseas. He will then take it with him to use on his local cell carrier. Would ATT have issue?

    Asked by S21byyerinSF.

    • Answer Hi.Thank you for bringing this to our attention. I appreciate you taking the time to raise this inquiry regarding whether Samsung - Galaxy S21 5G (Unlocked). Regarding your concerns with AT&T, it is best to reach out to them directly. Please note that your SIM card must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. Please refer to this link for more information: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144246732 Have a great day. ^Charles

      Answered by Samsung

  • QuestionI have a Galaxy S10 plus are the new phones the same physical size and do they have the larger battery?

    Asked by Robert.

    • Answer Hi Robert! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 5G has the same physical size and battery as the Galaxy S10+. In line with your question, they don't have the same size and battery: • Galaxy S10+ - Physical Size (6.4"), Battery (4,100mAh) • Galaxy S21 5G - Physical Size (6.2"), Battery (4,000mAh). Reference #: 1144243503 Have a great day. Melardo

      Answered by Samsung

  • QuestionHI, DOES IT WORKS OUTSIDE USA?

    Asked by JDCB.

    • Answer Hi JDCB! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 5G (Unlocked). Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144243654 Have a great day. Melardo

      Answered by Samsung

  • QuestionCan it be delivered to Zimbabwe?

    Asked by Serg.