Questions & Answers
- Model:
- SM-S901UZGAXAA
- |
- SKU:
- 6494417
Q: QuestionWill this phone work with Spectrum mobile?
Asked by Miss9.
- A:Answer Hello, The unlocked S22 will work with Spectrum Mobile. I literally just purchased this exact model two weeks ago- unlocked - from Best Buy. I also have Spectrum Mobile. You will need to get a new sim card from Spectrum via one of their retail stores. Steer clear of the Spectrum location on Fayetteville Rd in Lumberton, NC. Since I work in Lumberton I popped into that location to get my service moved from my S8 to my new S22. I was told my phone was not compatible. It was a 2-hour nightmare. The staff gave me a sheet of paper and told me first that they couldn't do it. I would have to call their support line listedon the sheet I was given and to follow the printed instructions. I work in IT and I am always troubleshooting situations. Something inside told me I am about to jump through unnecessary hurdles. I went to my truck (parked next to this Spectrum office) and called the number. The agent on the phone told me I needed a new sim card and she also stated the agent in the store could have moved my service.So, I asked if she would be my guide and stay on the phone with me. She was more than happy to do so. I went back in the store and approached the same agent. I also stated I have a Spectrum agent on the phone (I was using my work cell phone for that call - freeing up my personal S22 phone). The in-house agent tapped on her keyboard and later said, "This phone is not compatible." I had my work phone in speaker mode and the agent on the phone was professional and stated, "His phone is compatible because I checked the IMEI number on it already." The phone agent stated that I was to be given a replacement sim card too. The in-house staff member refused to do it, stating I couldn't leave the store with the sim card not being activated. Well, it turned into a mess. The in-house Spectrum agent ended up pairing a new sim card to my S8, which already had working service. That was not the goal at hand and that lady was simply not paying attention. I walked over to the manager, explained the situation, and the Spectrum agent on the phone stated to him what needed to be done. He, too, would not let me leave the store with another replacement sim card. So, I expressed I would just sit on their makeshift couch of theirs and let the lady on the phone do her magic. The plot thickened. The lady on the phone stated that someone in the store is still actively viewing my account, thus, she couldn't make the required changes. I walked up to the first agent I had spoken with, explained the scenario, and she claimed she was not in my account. It took 3 more attemps to get that agent at her station to verify she was not in my account. The agent on the phone told me to get the manager. The manager was then told to check that computer station to verify my account was not being accessed. He said it is not open. That was wrong. The Spectrum agent on the phone had to educate the manager on how to log out of their own system and restart it. He was clueless on how to do it. Finally, the Spectrum agent on the phone could make the changes to my account and move my service to the new sim card. I remained cool, calm, and collective throughout this entire event. The Spectrum agent on the phone even expressed that my customer service as the customer was exceptional. Hey, kill them with kindness I always say. To add some icing on this event, I walked up to the Spectrum agent who stated my phone was incompatible and said, "I just want to thank you for your assistance and to let you know the agent on the phone has successfully moved my service to my S22. In summary, the answer to your question is "yes." I only added the back-story for my situation so that you can be prepared in the event you run into the same scenario. If I didn't have the Spectrum agent with me on the phone, I would have instinctly went back to Best Buy stating they had sold me the wrong phone - not being unlocked. I would have looked stupid in the long run. So, tread caredully with the transitioning of your Spectrum service to your S22. Hopefully, I have provided helpful information. C. Malone Fayetteville, NC.
Answered by Christopher
Q: QuestionMy friend is interested in a new phone and her bday is coming up. I was looking into buying her this one and sending it to Japan, would it work over there?
Asked by JoseR.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
- A:Answer Yes, modern smartphones contains all sorts of radio signal transmitter for mobile technology. Not only it supports different international GSM technologies, but also comes with CDMA chip to support such connectivity.
Answered by Arijit
Q: QuestionWhat does "unlocked" mean in a cell phone description?
Asked by Chicken.
This question was asked about the related product: Samsung - Galaxy S22 256GB (Unlocked) - Phantom Black
- A:Answer Unlock means the can be activated through any carrier and that the phone isn't tied to just one specific carrier you can use it for any carrier you desire programming can cost money but usually is free with activation
Answered by PaulO
Q: QuestionFor pre orders when would i be able to pick up the phone in stores?
Asked by gabs.
This question was asked about the related product: Samsung - Galaxy S22 256GB (Unlocked) - Green
- A:Answer I just spoke with a local Best Buy because I had the question too of when it's stock and they said it's because Samsung didn't send them enough so there's about 30% or more of people who did not receive their order yet. They said next week or the week after they should have more in. Hope this helps!
Answered by kitten4
Q: Questioni have a Samsung s20 and this works with headphones, in this s22 I still alow to using as well?
Asked by Delfin.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Pink Gold
- A:Answer Bluetooth or USB-C ONLY
Answered by Disappointment
Q: QuestionIs this phone or the phone in the unlocked S22/S22+/S22 Ultra series compatible with Indian Networks?
Asked by Dream.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
- A:Answer Hi Dream! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S22 (Unlocked) or S22 series works with Indian Networks. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144357022 Have a great day. Melardo
Answered by Samsung

Q: QuestionDo you have a model with a dual sim ?
Asked by Eric.
This question was asked about the related product: Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
- A:Answer Hi Eric, Thank you for bringing this to our attention. We appreciate your time in taking interest to know if our Galaxy S22 has a dual sim card option. To answer your question, our Galaxy S22 series supports a dual sim. Please see page 131 for more information: https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144218944 Thank you for choosing Samsung. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionHi, it`s FULLY unlocked for worldwide use??, it can be used in any country with any worldwide carrier?
Asked by Juan.
This question was asked about the related product: Samsung - Galaxy S22 256GB (Unlocked) - Phantom Black
- A:Answer Hi Juan, Thank you for bringing this to our attention, and for taking an interest in our Galaxy S22 (Unlocked) being used with any carrier and any country. Unlocked phones by Samsung works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/ Should you need more assistance, you may reach us via the following for immediate support: 1. Customer Care: 1-800-726-7864 2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/samsungsupport 4. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144215032 Thank you for choosing Samsung. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionCan u turn it on with metro pcs or no
Asked by Jay.
This question was asked about the related product: Samsung - Galaxy S22 256GB (Unlocked) - Green
- A:Answer Hi Jay! Thank you for reaching out to us. We appreciate your interest in knowing if you can turn on your Galaxy S22 with Metro PCS. Your phone works with Metro PCS or on multiple networks in your area. You may visit our website under the "FAQs" section for more information on your Galaxy S22: https://www.samsung.com/us/smartphones/galaxy-s22/buy/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144191595 Have a great day. Melardo
Answered by Samsung

Q: QuestionIs this 5G or less?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
- A:Answer It is 5G
Answered by RobertD
Q: QuestionFingerprint still working?
Asked by Biblo.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
- A:Answer Hi Biblo, thanks for asking us your question about the Samsung Galaxy S22. Yes, the Galaxy S22 offers a Fingerprint sensor. If you have additional questions, please feel free to contact Support at your earliest convenience. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionWill the phone work with straight talk or I can switch phone from Straight talk to another carrier and keep same cell number?
Asked by Amy.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Pink Gold
- A:Answer Hello there Amy, thanks for asking us your question about the Samsung Galaxy S22. The advertised Galaxy S22 is compatible with AT&T, Sprint, T-Mobile, Google Fi, Verizon, Cricket, Mint Mobile, Simple Mobile, H2O Wireless, Ting Mobile, Ultra Mobile, Metro by T-Mobile, US Cellular, and Boost Mobile. If you have additional questions, please feel free to contact Support. Thanks for choosing Samsung! - Debra
Answered by Samsung
Q: QuestionAccessories go with this
Asked by Rootbeer54.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
Q: QuestionWhat accessories go with this
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White
Q: QuestionIs this phone compatible with Assurance Wireless?
Asked by Candygirl13.
- A:Answer Howdy Candygirl13, thank you for finding the unobstructed time out of your bustling day to ask us your question about the Samsung Galaxy S22. The advertised unlocked version of the Galaxy S22 is compatible with AT&T, Sprint, T-Mobile, Google Fi, Verizon, Cricket, Mint Mobile, Simple Mobile, H2O Wireless, Ting Mobile, Ultra Mobile, MetroPCS, US Cellular, and Boost Mobile. This device utilizes 2G, 3G, 4G, 4G LTE, and 5G wireless networks. We recommend reaching out to Assurance Wireless for your carrier specific questions. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionWill s22 unlocked work with straight talk bring your own phone kit ?
Asked by Kdillon99.
- A:Answer Yes i had straight talk before i bought this phone. I eventually switched to Verizon with no problems
Answered by TroyD
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