Questions & Answers

Q: QuestionWhat about trade ins.

Asked 4 years ago by Anonymous.

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing about trade-in a device for our Galaxy S22 Ultra. To learn how to trade in a device and check for the trade-in credit, you may visit our website under "Choose your trade-in devices": https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/?modelCode=SM-S908UZKFXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144196293 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionWill the unlocked version of the s22 ultra work with my spectrum moble carrier?

Asked 4 years ago by Bc31.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Green

• A:Answer Hi Bc31! Thank you for reaching out to us. We appreciate your taking the time to take an interest to know if our Galaxy S22 Ultra works with Spectrum. This unlocked phone works with Spectrum or on multiple networks in your area. You may also use this link to move your Galaxy phone to a different service carrier: https://www.samsung.com/us/support/answer/ANS00078492/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144192840 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionIs rejected chip exynoss 2000 or snapdragon

Asked 4 years ago by Sayed.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer Snapdragon. The other is for Europe/Asian countries

  Answered 4 years ago by MiaR

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Q: QuestionWhat is the Ram size , cant see it anywhere in description or specs .

Asked 4 years ago by Anonymous.

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing the RAM size for Galaxy S22 Ultra. In line with your question, Galaxy S22 Ultra has 8GB and 12GB RAM. For more detailed information about the specification of Galaxy S22 Ultra, you may visit our website under the "Compare the Models" section: https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/?modelCode=SM-S908UZKFXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144201819 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the Unlocked version sold by Best Buy the Exnyos chipset or the SnapDragon?

Asked 4 years ago by Nate.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Green

• A:Answer Qualcomm Snapdragon 8 Gen 1 it says in specifications.

  Answered 4 years ago by Anonymous

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Q: QuestionDoes best buy carry a demo piece instore to view and feel the actual device ?

Asked 4 years ago by Vaskorpio.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer My store had demo models.

  Answered 4 years ago by BhuddaBubba

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Q: QuestionWhen will the phone be available for pickup?

Asked 4 years ago by Michael.

• A:Answer February 25th is what i was told when i pre-ordered.

  Answered 4 years ago by Anonymous

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Q: QuestionDoes the US unlocked S22 ultra version have dual sim slot?

Asked 4 years ago by Sats.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Green

• A:Answer No, just fisical sim and electronic sim.

  Answered 4 years ago by Antonio

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Q: QuestionDoes the S22 Ultra have the Dex and split screen features?

Asked 4 years ago by Pwrstrkman.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Green

• A:Answer Yes

  Answered 4 years ago by UNREALsnow

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Q: QuestionAre you guys doing any trade in?

Asked 4 years ago by Wedner.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer Traded mine with AT&T. And they did value my old phone (note 9) for $800.

  Answered 3 years ago by Flickclick

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Q: QuestionSamsung has a variety of colors available for ALL sizes for this New AWESOME phone, why is Best Buy limited? WHY doesn't Best Buy offer the TB size?? I'd really like to purchase from Best Buy, but feel so limited, Samsung says delivery by 25th of Feb.

Asked 4 years ago by MsKRM.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer The 1TB version as well as certain colors are a Samsung exclusive and can only be purchased direct from Samsung.

  Answered 4 years ago by Jasonamd

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Q: QuestionWill the Samsung S22 Ultra come with a pen and does it slide into phone??

Asked 4 years ago by Rcbanditt71.

• A:Answer Yes. But not phone charger. But a ubs cable will be included. The ultra will have the ability to charge at the 45w charging rate.

  Answered 4 years ago by Anonymous

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Q: QuestionWhat is up with the dimensions in the specs. ?

Asked 4 years ago by Anonymous.

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing the dimension of the Galaxy S22 Ultra. It's dimension is 163.3 (H) x 77.9 (W) x 8.9 (D). Reference #: 1144242139 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: Questionwhy can't any stores get the 256 gig or higher models ??? wow so crazy only to get 128 gig storage for this price

Asked 4 years ago by techdoug.

• A:Answer Hi Techdoug, Thank you for reaching out. We apologize if you cannot purchase your desired internal storage capacity in any stores, and we understand how essential this is to have your preferred phone. We have them in 256GB and 512GB available on our website. Please do visit this link below so you can start your purchase: https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/?modelCode=SM-S908UZKFXAA Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144236830 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you pre-order the Samsung 22 ultra

Asked 4 years ago by Patty.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer Through basically anyone other than BestBuy. Your carrier, Amazon, Samsung, Target, Walmart, etc...

  Answered 4 years ago by Anonymous

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Q: QuestionThe phone is expected to be available in market from 25th Feb. How much time best busy will take after that to start shipping the pre-orders?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S22 Ultra 512GB (Unlocked) - Burgundy

• A:Answer 2 years

  Answered 4 years ago by Anonymous

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Q: QuestionHi, is there dual SIM support with that model ? 2 Nano SIM or 1 Nano Sim and E-SIM ?

Asked 4 years ago by Michael.

• A:Answer Hi Michael! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S22 Ultra has a dual sim option. Your wireless carrier and service plan may support the ability to use a dual SIM (two physical SIM cards) or an eSIM (embedded SIM) so that you can manage two mobile accounts without carrying two devices. Options may vary by carrier. For more information, you may access the user's manual on page 131: https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144223209 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy can't I pre- order a 512 gb S22 ultra unlocked? My carrier is Spectrum.

Asked 4 years ago by Phone.

• A:Answer There is no reason, other than a rejected credit card, that you can't.

  Answered 4 years ago by aghale

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Q: QuestionWill the Samsung Galaxy S22 Ultra 512GB be available for preorder before the promotion expires? All other configurations are available except this one. We want the 512GB to be available please!

Asked 4 years ago by BringBack512gb.

• A:Answer Hi. Thank you for showing interest in Samsung - Galaxy S22 Ultra 512GB. I sincerely apologize for the inconvenience this has caused you. To answer your question. For more detailed information about Samsung Trade-in Program, you may visit our website under "FAQs" or under the "Choose your trade-in device" section. The trade-in value is determined by the model and the condition of the device, so I am not able to verify the exact trade-in amount at this time. The amount could be UP TO $700 enhanced trade-in value on Samsung.com, depending on the model and the condition of your trade-in device. https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/?modelCode=SM-S908UZKFXAA Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144218671 Have a great day. ^Charles

  Answered 4 years ago by Samsung

  
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