Questions & Answers

Q: QuestionCan I also use an esim with the s23 ultra since it only has 1 physical sim card slot.

Asked 2 years ago by Babes.

• A:Answer Yes. All newer galaxy phones are eSIM enabled

  Answered 2 years ago by AurelioVVerified Purchase

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Q: QuestionDoes it work with Xfinity mobile?

Asked 2 years ago by Cunswfl.

• A:Answer Hey there Cunswfl, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S23 Ultra. The advertised Galaxy S23 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have any additional questions for us by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the front screen gollira glass

Asked 2 years ago by Mikey.

• A:Answer Greetings Mikey, thank you for finding the unobstructed time out of your bustling day to ask us your question about the Samsung Galaxy S23 Ultra. that's a great question! Yes, the Galaxy S23 Ultra has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water/Dust Resistant in up to 1.5 meters of freshwater for up to 30 minutes, based on an IP68 rating, making this one durable device! Let us know if you have any additional questions by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionHow long for warrHow many years does the S 23 Ultra have a guarantee if the device has a problem? Can I change ?

Asked 2 years ago by Sa.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Green

• A:Answer Thru Best buy you can buy a 2 year theft lost or broken warranty that covers the phone fully.

  Answered 1 year ago by NarcizoGVerified Purchase

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Q: QuestionDoes this phone work with T-Mobile?

Asked 2 years ago by Rafiki.

• A:Answer Yes, it work with T-mobile

  Answered 1 year ago by ClaudiaGVerified Purchase

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Q: QuestionIs the Samsung galaxy s23 ultra color cream available at 256 GB? It doesn't shows in the page.

Asked 2 years ago by Itzel.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Cream

• A:Answer Yes

  Answered 2 years ago by Stical

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Q: QuestionCan I use this phone longterm in Kenya (Africa) ?

Asked 2 years ago by Anonymous.

• A:Answer yes you can, the device is fully unlocked. you can pop in a sim card from Africa.

  Answered 2 years ago by eunicerodVerified Purchase

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Q: QuestionIs the Samsung Galaxy S23 Ultra (along with the soon upcoming S24 Ultra) compatible with the Tello phone carrier service? Tello mentions it must be an Unlocked VoLTE phone.

Asked 2 years ago by Shiloh.

• A:Answer I do not know whether it will work on Tello but the phone is unlocked and should work on any network capable of using an unlocked device

  Answered 2 years ago by Anonymous

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Q: QuestionIf my carrier says they don't have service in a country that I'm traveling to, and that I should buy a local sim card once I'm there, what will I need to do to be able to make and receive calls over seas?

Asked 2 years ago by Jodi.

• A:Answer I don’t think you have to do anything, as long as the phone is unlocked (and by unlocked I mean you don’t have a payment of it which tie you to the carrier eg. T-Mobile, Verizon, Xfinity etc) any SIM card should work with the phone anywhere around the world. That been said , some phone are “eSIM “ which does not require and actual sim card to work, in that case , I will suggest you call the local carrier in the country you are traveling too, and ask them if their network or broadband support eSIM. I hope that helps

  Answered 2 years ago by SticalVerified Purchase

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Q: QuestionWill you transfer data from my old phone to the new one?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S23 Ultra. Samsung Smart Switch lets you seamlessly transfer all your content from your old phone to your new Galaxy phone. Smart Switch will transfer data from most Android or iOS phones, and even some older Windows and Blackberry devices. Smart Switch lets you transfer content from old phones to Galaxy devices only. For example, you cannot transfer content to an iOS device. Take a look at the articles titled, "Transfer content with Samsung Smart Switch" and "Content that can be transferred with Smart Switch " if you would like to learn more about Smart Switch. Let us know if you have any additional questions by contacting Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionHow many ram memory?

Asked 2 years ago by Pilot787.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Green

• A:Answer 12 GB

  Answered 2 years ago by Anonymous

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Q: QuestionI just bought s23plus , can I use the dual sim tray on this phone?

Asked 2 years ago by Gabo.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Cream

• A:Answer Hi there Gabo, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S23 Ultra. The advertised Galaxy S23 Ultra is a Single SIM device. Let us know if you have any additional questions by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionI am planning to get the 12/512 variant from BestBuy. But I do not live in the USA, my spouse does. So, I need the model to be unlocked to be able to use it outside the USA. Can you tell me the model number on the box? Is it SM-S918U1 / SM-S918UZKFXAA?

Asked 2 years ago by eXodus.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Green

• A:Answer I have that exact model. So yes you are correct.

  Answered 2 years ago by BigredVerified Purchase

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Q: QuestionCan I use my Assurance Wireless sim in this unlocked phone and have full functionality? Thank You.

Asked 2 years ago by Aerospaceman.

• A:Answer I'm not sure but i would think so, but it don't hurt to try it out and see if ut works or not that way if it does you can share that info here for others to know as well sorry if i wasn't much help have a blessed day

  Answered 2 years ago by MTV72Verified Purchase

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Q: QuestionWhy can’t I get S23 Ultra 1TB @ Best Buy?

Asked 2 years ago by Iamgroot.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Lavender

• A:Answer Maybe out of stock? Thanks for letting me know about the 1tb! Can i ask you if it's the phone with the pen?

  Answered 2 years ago by DaynellG

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Q: QuestionWhen is the discounted offer of 1179$ coming again for this S23 Ultra 512 GB?!

Asked 2 years ago by Dina.

• A:Answer It is on sale right now for $1179

  Answered 2 years ago by Anonymous

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Q: QuestionWhich options should I select for this phone to work in Nepal? (This phone is coming from USA in a month) Should I buy this on unlocked option?!

Asked 2 years ago by Samz13.

• A:Answer Yes get an unlocked phone

  Answered 2 years ago by JoshuaLVerified Purchase

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Q: QuestionDoes this come in 1 terabyte?

Asked 2 years ago by MoiJam.

• A:Answer Yes it does.

  Answered 2 years ago by EricVerified Purchase

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Q: QuestionIt's brand new? Or sealed box?

Asked 2 years ago by JoseF.

• A:Answer If you get the new ones they are sealed in box

  Answered 2 years ago by AnonymousVerified Purchase

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