Questions & Answers

Q: QuestionI just bought a S22plus and do not like it. How does that play with purchasing a new phone right away? I have sprint

Asked 2 years ago by MCA.

• A:Answer I traded mine in for tge s23 fir a $350.00 credit towards a refurbished phone. However, believe the trade in credit would have been more for a totally brand new phone.

  Answered 2 years ago by JamesHVerified Purchase

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Q: QuestionWill unlocked version work with international carriers, i.e. Mexico? (just want to make sure)

Asked 2 years ago by GalaxyFan.

• A:Answer Yes

  Answered 2 years ago by misterbeaasssttt

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Q: QuestionHello. If I were to trade in my old phone for this new one would the trade credit go towards a payment of the phone directly or can it only be applied to monthly payments like most companies?

Asked 2 years ago by Sunshine.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Lavender

• A:Answer If you were to buy it unlocked and activate it later then it will go to the purchase. But if Bestbuy activated it for you then most likely it will be applied per month with your service provider.

  Answered 2 years ago by TombRaiderVerified Purchase

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Q: QuestionWhat model can I use a sim card from Europe or South America? Please answer correctly

Asked 1 year ago by Kaah.

• A:Answer Aloha again Kaah, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S23 Ultra. The advertised unlocked Galaxy S23 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. It works on the 5G wireless network. We recommend reaching out to the carrier of your choosing to direct your specific questions with the information that has been provided above. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionDo u have a global model?

Asked 1 year ago by Kaah.

• A:Answer Salutations Kaah, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy S23 Ultra. The advertised Galaxy S23 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. It works on the 5G wireless network. Feel free to contact Samsung Support if you have any additional questions for us. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I know if it is a US or global version?

Asked 1 year ago by Kaah.

• A:Answer Hello there Kaah, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy S23 Ultra. The advertised unlocked Galaxy S23 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. It works on the 5G wireless network. Please feel free to contact Samsung Support if you have any additional questions for us. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHow long time does my Monthly Accidental Geek Squad Protection?

Asked 2 years ago by Evgen.

• A:Answer Greetings Evgen, thank you for finding the unobstructed time out of your bustling day to ask us your question about the Samsung Galaxy S23 Ultra. Please feel free to contact BestBuy Customer Service for further assistance at: (1-888-BEST-BUY) (1-888-237-8289). Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionDose it work with boost mobile

Asked 2 years ago by Ray.

• A:Answer Good day Ray, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S23 Ultra. That's a fantastic question! Yes, the advertised Galaxy S23 Ultra is indeed compatible with Boost Mobile. In fact, here is the full list of all the compatible carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to reach out to Samsung Support if you have any other questions for us. Thank you for being an unwavering Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: Questionis this phone support Dual Sim same time 1. eSim and 2.NanoSim ? I see Single Sim Slot only in specification of phone. I need to carry two sim on same time.

Asked 2 years ago by Anonymous.

• A:Answer Yes; 1 nano SIM, plus 1 eSim.

  Answered 2 years ago by Mewcatchew

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Q: QuestionWill this arrive on launch date

Asked 2 years ago by TimS.

• A:Answer Yes

  Answered 2 years ago by RickVerified Purchase

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Q: QuestionDoes the s23 ultra have a dual sim card slot

Asked 2 years ago by MariC.

This question was asked about the related product: Samsung - Galaxy S23 Ultra 512GB (Unlocked) - Cream

• A:Answer It does not. All S23s sold in the USA have one physical SIM and one eSIM.

  Answered 2 years ago by AVVA

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Q: QuestionWill Galaxy S23 Ultra unlocked work in Egypt?

Asked 2 years ago by Emam.

• A:Answer Will Samsung s23 work in Egypt

  Answered 2 years ago by Anonymous

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Q: QuestionDoes the Galaxy S23 Ultra have sensors?

Asked 2 years ago by bobby9340.

• A:Answer No. Not if you mean the Heart Rate Sensor that we all loved on our Note 9. It's sadly missing. Also missing is the headphone jack.

  Answered 2 years ago by BrotherMoondog

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Q: QuestionDoes this support physical dual sim (not dual e-sim)?

Asked 2 years ago by Anonymous.

• A:Answer It supports one physical SIM and one eSIM (same as S22 Ultra Unlocked US-Version). So technically it supports Dual-SIM

  Answered 2 years ago by Alex

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