Questions & Answers

Q: QuestionCan I use this phone with straight talk?

Asked 1 year ago by Anonymous.

• A:Answer I bought one from Samsung directly and Straighttalk does not recognize the IMEI to activate it

  Answered 11 months ago by disappointeduser

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Q: QuestionIs this phone eSIM capable?

Asked 1 year ago by vic1.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Cobalt Violet

• A:Answer Yes

  Answered 1 year ago by Lose4Kicks

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Q: Questionis this compatible with straight talk using verizon network. Can I get the lower price if you setup to my straight talk account.

Asked 11 months ago by frogman.

• A:Answer Hi there Frogman, thanks for taking the time to ask us your question about the Samsung Galaxy S24 FE. The advertised unlocked Galaxy S24 FE is compatible with the following wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to your service provider to inquire if this unlocked device would be compatible on the Straight Talk network. Reach back out if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionHow many sim cards does it have?

Asked 1 year ago by kkkk.

• A:Answer Thank you for reaching out with your question! We always look forward to assisting our valued customers. It seems that you are interested in the Galaxy S24 FE. The S24 FE comes with a Dual SIM tray, which supports dual SIM features through either a physical SIM and eSIM (Hybrid eSIM) or two physical SIM cards (Dual Physical SIM). The following Hybrid eSIM devices support dual SIM features. If you have any further questions, please don't hesitate to contact us at Samsung Support. - Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this phone use operating system Android 15?

Asked 1 year ago by Jenn.

• A:Answer It's great to hear from you, Jenn. We see that you reached out to inquire about the Galaxy S24 FE. The Galaxy S24 FE comes with Android 14. If you have any further questions, please be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this product work with straight talk service?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Cobalt Violet

• A:Answer If they use a SIM card, it should work.

  Answered 1 year ago by TinHaw

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Q: QuestionHow long is manufacture warranty

Asked 2 weeks ago by Anonymous.

• A:Answer Good day, thanks for asking us your question about the Samsung Galaxy S24 FE. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to reach out to Support if you have any other questions for us. Thanks for being a faithful Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionIs this phone compatible with Pure Talk?

Asked 2 months ago by Buck.

• A:Answer Howdy Buck, thank you for asking us your question about the Samsung Galaxy S24 FE. The advertised unlocked Galaxy S24 FE is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Feel free to contact Support if you think of additional questions. Thanks for being a steadfast Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionWill this unlocked phone work in Nepal and India? Is this compatible with the carriers there?

Asked 4 months ago by Richard.

Q: Questionis it sim free --- can i use it in europe

Asked 6 months ago by dem.

• A:Answer Yes

  Answered 5 months ago by MariarosaC

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Q: QuestionCan I still use 4G lite with this phone? I dont want to use 5G!

Asked 7 months ago by Esim.

• A:Answer Good day Esim, thanks for asking us your question about the Samsung Galaxy S24 FE. You can use Mobile networks to configure your device's ability to connect to mobile networks and use mobile data. The options may vary by your provider. From Settings, tap Connections > Mobile networks. Features available from your service provider are displayed. If you have any other questions for us, feel free to contact Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionHi, is this phone "factory unlocked"? or is it restricted to use with: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon?

Asked 8 months ago by Felipe.

• A:Answer This phone is an unlocked phone. You can pick your carrier.

  Answered 8 months ago by MerrieS

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Q: QuestionWhere is the serial number?

Asked 8 months ago by Marie.

• A:Answer it is on the box or you can go to settings, about phone

  Answered 8 months ago by Mati

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Q: QuestionDoes it come with extra storage place for a card?

Asked 9 months ago by Ellen.

• A:Answer No it doesn't & this has choices of 128gb 256gb & 512gb but you cannot expand with an external sd memory card

  Answered 8 months ago by MichaelM

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Q: QuestionWhich Samsung phone has smart view?

Asked 9 months ago by AW.

• A:Answer S22 S23 S24 & S25 SAMSUNG GALAXY TABLETS

  Answered 8 months ago by MichaelM

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Q: QuestionIs an "excellent condition" Open Box product still covered by the manufacture warranty?

Asked 9 months ago by Babs.

• A:Answer Majority of the time, but usually when a company refurbish your phone then that means it went through quality inspection twice. Refurbish doesn't always mean it was broke, it is usually just returned. The store cannot put it back on the shelves until inspected by quality inspector. That is why some companies charge a restocking fee.

  Answered 8 months ago by MichaelM

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Q: QuestionI’m just curious if it’s wise to buy a phone that’s already been opened and I would assumed used some but is in excellent condition or should I just get the phone brand new?

Asked 9 months ago by Craig.

• A:Answer Depends on your budget. If you have enough to get a phone, then I suggest buy one. Most carriers are offering free apples & samsung galaxy phones for free now for a limited time. You can even get some money back on your old phone on a trade-in. Carriers offers payment plans & options where your next phone will be upgraded for free or a small charge.

  Answered 8 months ago by MichaelM

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Q: QuestionWill I be able to use this phone with a Sim from other countries, specifically South Africa. If I travel alot?

Asked 9 months ago by Thesh.

• A:Answer I think so but I’m not completely sure.

  Answered 9 months ago by Earbuds

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Q: QuestionDoes the Samsung Galaxy S24 come with 512gb of storage?

Asked 10 months ago by camila.

• A:Answer Hello there Camila, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy S24. No, the Galaxy S24 is offered with 128GB or 256GB of internal storage. Check out the Galaxy S24+ or the S24 Ultra if you're looking for more internal storage on your next device. If you have any other questions for us, feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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