Questions & Answers

Q: QuestionHello, does UNLOCKED means it can be used worldwide with any carrer? Im not an US resident and i would like to know if i buy an UNLOCKED S24 it can be used in my country with the carriers we have here. Thank you!

Asked 2 years ago by LichaF.

• A:Answer Howdy LichaF, thanks for taking the time out of your hectic day to ask us your questions about the Samsung Galaxy S24. Those are great questions, LichaF! Unlocked devices can be used on multiple carrier's wireless networks, depending on compatibility. For instance, the advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. This device works on the 5G wireless network. Being that this is an unlocked device, we recommend reaching out to the carrier of your choosing to inquire if this device would be compatible on their wireless network with the information that has been shared above. If you have any other questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this product work with straight talk service?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Cobalt Violet

• A:Answer If they use a SIM card, it should work.

  Answered 2 years ago by TinHaw

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Q: QuestionMy back camera isn’t working, it states “warning camera failed” and it won’t allow me to take any pictures. Whenever I try to use my flashlight it says camera is in use on WhatsApp. I used the Samsung members app and it told me what the issue was.

Asked 1 month ago by JasmineC.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

Q: QuestionI didn't get a usb charger

Asked 4 months ago by Patloney.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer The Samsung S24FE comes with the USB-C cable, if you have a computer with a USB-C port you can charge from that. Otherwise you'll need to purchase a USB-C charger that plugs into a wall plug. They are very inexpensive, perhaps you have one from another device?

  Answered 3 months ago by DougN

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Q: Questionis consumer cellular included in your unlocked listing

Asked 4 months ago by chris.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Blue

• A:Answer Greetings Chris, thank you for asking us your question about the Samsung Galaxy S24 FE. The advertised unlocked Galaxy S24 FE is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like any further assistance, please let us know by contacting Support at your leisure. Thanks for being a faithful Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionIs the phone new or used/refurbished?

Asked 5 months ago by Mel.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Howdy Mel, thank you for asking us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is a new device. If you have additional questions, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionHow long is manufacture warranty

Asked 5 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Blue

• A:Answer Good day, thanks for asking us your question about the Samsung Galaxy S24 FE. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to reach out to Support if you have any other questions for us. Thanks for being a faithful Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionHow do you insert the two physical sims

Asked 5 months ago by StephenA.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Mint

• A:Answer It's pretty easy - you can find a YouTube video to see exactly how to do it. I belive only 1 sim is physical the other is eSIM.

  Answered 3 months ago by DougN

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Q: QuestionIs this model compatible with Consumer Cellular?

Asked 5 months ago by DanC.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Greetings DanC, thanks for asking us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with the following carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. If you have additional questions or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionDo this phone has two IMEI number in the amount of two

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer I think its yes

  Answered 6 months ago by KhamsoukSVerified Purchase

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Q: QuestionIs this phone compatible with Pure Talk?

Asked 7 months ago by Buck.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Blue

• A:Answer Howdy Buck, thank you for asking us your question about the Samsung Galaxy S24 FE. The advertised unlocked Galaxy S24 FE is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Feel free to contact Support if you think of additional questions. Thanks for being a steadfast Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionIs this a new phone or refurbished?

Asked 7 months ago by KD.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer New

  Answered 7 months ago by SalvadorVVerified Purchase

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Q: QuestionI don't understand the pricing options. It says $472 but you upcharge if I don't want you to do anything to it, and knock $30 off if you connect it to a network? And if I add this to my cart, can I not take it if the damage is to bad?

Asked 8 months ago by Mark.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

Q: QuestionWill you come connect this phone to T-Mobile?

Asked 8 months ago by sman41241.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer I use it with T-Mobile.

  Answered 7 months ago by SalvadorVVerified Purchase

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Q: QuestionLast year I purchased a phone from Amazon. Receiving no documentation, I went to Samsung's website. They would not help me or provide documents because the phone had already been registered in another country. Can that happen with Best Buy?

Asked 8 months ago by MsMarple69.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer That's the risk you take from 3rd party vendors - buyer beware.. Did you contact Amazon and tell them about your experience? Best Buy only sells new merchandise (unless explicitly stated "open box") and they stand behind their products with their "return policies".

  Answered 3 months ago by DougNVerified Purchase

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Q: QuestionHow is this phone compared two at s twenty two phone ?

Asked 9 months ago by Pj.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer Greetings Pj, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24 FE. The advertised Galaxy S24 FE and your Galaxy S22 offer a blend of similarities as well as differences. The S24 FE offers a more modern and feature-rich experience, compared to the S22. The S24 FE offers amazing display brightness, unsurpassed software support, and powerful processing power, while the Galaxy S22 offers a more compact design. If you have any other questions or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionI've had the Galaxy S24 FE since Nov. 2024. My husband's Motorola Razr and has no issues with internet searches, email and text messaging while on the road but mine often fails to connect and shows no service. I've tried Samsung support but no luck. Help

Asked 9 months ago by Linda.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer Are you only having issues with data (texting & accessing internet)? Make sure your phones settings are correct - data roaming is turned on, your carrier may charge extra for "roaming" - talk to your cellular service provider about "roaming".

  Answered 3 months ago by DougNVerified Purchase

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Q: QuestionWill this unlocked phone work in Nepal and India? Is this compatible with the carriers there?

Asked 9 months ago by Richard.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Yes it will work in asian countries also.

  Answered 3 months ago by AymanA

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Q: QuestionWill a sim card from a Samsung A51 work with this phone?

Asked 10 months ago by Jim.

This question was asked about the related product: Samsung - Galaxy S24 FE 128GB (Unlocked) - Graphite

• A:Answer If the Samsung A51 is not locked to that phone yes it would work

  Answered 10 months ago by Liss

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