Questions & Answers

Q: QuestionCan I use this phone with any carrier?

• A:Answer The Galaxy S25 Ultra is unlocked and compatible with AT&T.

Q: QuestionDoes it have an Audio Input/Headphone Jack?

Asked 9 months ago by Christopher.

• A:Answer Hey Christopher, thanks for asking us your question about the new Samsung Galaxy S25 Ultra. The S25 Ultra offers a USB Type-C ear jack so if you want to use wired headphones, you can plug them into the USB-C port. Or you can utilize Bluetooth ear buds like the Galaxy Buds3 Pro. Feel free to reach back out with any other questions you may have. Thanks for being a loyal Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionCan I connect this phone to Tmobile?

Asked 9 months ago by Frank777.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Good day Frank777, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is compatible with T-Mobile as well as AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, Ultra Mobile, US Cellular, and Verizon. Let us know if you have additional questions for us by reaching out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionWill this phone be compatible with Consumer Cellular?

Asked 1 week ago by K.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Yes, that is the service I am using with this phone.

  Answered 1 week ago by Master2000

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Q: QuestionCompare the Galaxy S25 Ultra to the Galaxy Note10+

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Very similar. I ahd my Note 10plus since 2019 and loved it but the battery life was no comparison to the S25 Ultra. The new device running very well but some controls with the setting are different. There is a learning curve the buttons are on the right on the S25 on the left on the Note10plus that takes getting used to.

  Answered 2 months ago by SaraSVerified Purchase

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Q: QuestionDo the galaxy S25 have the circle it search it feature Do it have the break down barriers to language

Asked 8 months ago by Desha.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Desha, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The S25 Ultra offers an amazing suite of Galaxy AI features, including enhanced photo and video editing, AI-powered search and translation, and personalized experiences like Now Brief, all designed to make your phone experience smarter and more intuitive. Yes, Circle to Search with Google and Live Translate are also available. Let us know if you have any other questions for us by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes it come with an SD slot for extra storage?

Asked 10 months ago by Jm15.

• A:Answer NO.

  Answered 9 months ago by BBDD

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Q: QuestionLots of offers of free stuff/extras online (gift cards, pen, etc...). Is there anything included from BestBuy?

Asked 10 months ago by Caidly.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer $200.00 Best Buy Gift Card & some sort of Microsoft 1 month membership.

  Answered 9 months ago by LewisT

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Q: QuestionIs there a reason that T-mobile was not included in carriers? Can a unlock phone be connected to T-mobile at Best buy store when received?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer T-Mobile ended the retail agreement with BestBuy

  Answered 9 months ago by Anonymous

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Q: QuestionWhere is this Samsung Galaxy S25 Ultra manufactured or assembled? https://www.bestbuy.com/product/samsung-galaxy-s25-ultra-256gb-unlocked-titanium-black/J3ZYG25JP5/sku/6612723

Asked 3 hours ago by Krishna.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

Q: QuestionDoes the phone has to be in contract if we need to take the connection for AT&T which is offering a lower price ?

Asked 1 day ago by BIswajit.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

Q: QuestionHi Team, If i buy Unlocked Phone S25 Ultra. It will work in Colombia with CLARO SIM? as well In india with Airtel SIM?. I use to travel different countries. I just wanted to confirm whether its globally unlocked.

Asked 3 days ago by Madhan.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Madhan, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. We suggest reaching out to a compatible carrier of your choosing to inquire if this device would be fully functional while outside of the U.S. Feel free to reach out to Support if you have any other questions for us. Thanks for being a loyal Samsung customer. - Debra

  Answered 3 days ago by Samsung

  
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Q: QuestionIs this phone compatible with Straight talk?

Asked 1 week ago by WM.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

• A:Answer Aloha WM, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us, let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionDoes this unlocked version work in the india with indian SIM?

Asked 1 week ago by Yash.

• A:Answer Hey Yash, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of the device which is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please reach out to a compatible carrier of your choosing to inquire if this device would be functional while in India. Thanks for being a loyal Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionDoes ,,unlocked,, mean that its possible to connect it to any carrier around the world, not only in US?

Asked 2 weeks ago by miljan.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Miljan, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Unlocked typically refers to a device that is able to connect to carriers that are compatible with the advertised device hardware like specific frequency bands. The device's ability to work everywhere depends on whether it supports the required radio frequencies used in different countries. If you have any other questions, please do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionCan I insert an sd card for extra storage?

Asked 2 weeks ago by Anonymous.

• A:Answer Good day, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. No, the Galaxy S25 Series does not support expandable storage via microSD card. Cloud storage options are available to keep your content safe from any prying eyes. Feel free to check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more about these options. Let us know if you have any other questions for us by contacting Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionAre the edges of the screen curved?

Asked 2 weeks ago by Kurlysue18.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hey there Kurlysue18, thank you for asking us your question about the Samsung Galaxy S25 Ultra. No, the Galaxy S25 Ultra redefines the way you interact with your device. It offers an ergonomic design that features smoother edges and a comfortable grip for effortless handling. If you have additional questions for us or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionIf I buy it in store will the deal still stand or is this only online .

Asked 2 weeks ago by ham.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Yes its there.

  Answered 1 day ago by KatthiVVerified Purchase

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Q: QuestionThis phone is new.

Asked 1 month ago by Luda.

• A:Answer Howdy Luda, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is a new device. If you have any other questions or if you would like any further assistance, please let us know by contacting Support. Thanks for choosing Samsung! - Debra

  Answered 1 month ago by Samsung

  
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