Questions & Answers

Q: QuestionCAN YOU SEND AND RECEIVE MESSAGES ON THE SAMSUNG ACTIVE WATCH

Asked 5 years ago by RAY.

• A:Answer yes you can. It has full texting keyboard or voice to text, both work great , also you can use your finger and write the words which it changes to text

  Answered 5 years ago by jpmcnVerified Purchase

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Q: QuestionWhen I run can I play music and leave my phone at home?

Asked 5 years ago by Jim.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Green

• A:Answer Hello Jim, thank you so much for your question. You can listen to music and leave your phone at home. Please see our website to walk through how to transfer music to your watch. https://www.samsung.com/us/support/owners/product/galaxy-watch-active2-bluetooth For the best experience you should try our Galaxy Buds+ paired to your watch! ^Samsung Brand Ambassador

  Answered 5 years ago by Samsung

  
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Q: QuestionIs the watch face customizable? Can I use my own pictures from my phone?

Asked 4 years ago by CustomGem.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

• A:Answer There are plenty of watch faces to choose from. A market also includes plenty of others you can download... not all are free though! One of the faces is called "My Photo+" and you can choose your own photos for the face in the app on your phone! ~Ahsoka

  Answered 4 years ago by Ahsoka

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Q: QuestionDoes this watch track your steps while working out?

Asked 5 years ago by Keke.

• A:Answer Yes

  Answered 5 years ago by DeaconW

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Q: QuestionI am interested in buying this for an elderly relative. Does this have the capability to call a family member in the event the relative, who lives alone, falls down for assistance?

Asked 2 years ago by Vacuumer.

Q: QuestionDoes not state what condition is the watch in, are there any scratches on screen. Does it come with both bands if not which size band?

Asked 3 years ago by Mary.

• A:Answer The watch that I received cane with the black band as pictured, with no additional replacement bands. The watch was in excellent condition as well.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this version have the ECG Advanced Health Monitoring that measures heart rhythms (not heart rate there's a difference)?

Asked 3 years ago by ECGsAdvancedHealthMonitoring.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

Q: QuestionCan you unlock the watch in Bestbuy If so, how much?

Asked 3 years ago by Sean.

Q: QuestionCan I receive and answer call via this watch and if so what is the range from my phone?

Asked 3 years ago by user14645.

• A:Answer Hi User14645! Thank you for reaching out to us. We appreciate your interest in knowing if you can answer and receive calls from your Galaxy Watch Active. We apologize; you can't answer and receive calls from your Galaxy Watch Active because it has no built-in mic and speakers like the Galaxy Watch Active2, Galaxy Watch3, Galaxy Watch4, Galaxy Watch4 Classic, and Gear S3. For more information, you may visit this link about making and answering calls on your Samsung smartwatch: https://www.samsung.com/us/support/answer/ANS00061408/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144226360 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHi - Will this watch work with iphone 7 Thanks

Asked 3 years ago by frabill.

• A:Answer Hi Frabill! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Watch Active works with iPhone 7. Galaxy Watch Active works with iPhones (iPhone5 or later), iOS 9, and above. For your reference, you may access this link under "iOS Phone Compatibility": https://www.samsung.com/us/support/answer/ANS00082502/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144289244 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the guarantee and for how long is it last?

Asked 3 years ago by JoJo.

Q: QuestionDoes this have a sleep tracker?

Asked 3 years ago by mimi.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

Q: QuestionCan I answer calls on this watch?

Asked 4 years ago by Faith.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

• A:Answer Hi Faith, Thank you for reaching out. I appreciate your query regarding the capability of the Galaxy Watch Active to answer calls. To answer your question, yes, it has that feature. Please visit the user manual on Page 31 for your reference: https://downloadcenter.samsung.com/content/UM/201903/20190312040541504/WEA_SM-R500_Galaxy_Watch_Active_EN_UM_030619_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144267617 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questiondoes it show bp?

Asked 4 years ago by geof.

• A:Answer no it does not

  Answered 3 years ago by Nicky2908

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Q: Questioncan you answer calls on this watch

Asked 4 years ago by havick.

• A:Answer No

  Answered 4 years ago by Angelpuke

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Q: QuestionWhere can I activate sims when metro don't have that

Asked 4 years ago by Jean.

Q: QuestionCan you use Amazon music with this watch? or is Spotify the only music app available.

Asked 4 years ago by Sammy.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

Q: QuestionIs it in a new box with the charger. Does it looks new like fir a gift

Asked 4 years ago by Nadia.

• A:Answer yea it comes with charger, NO box. and the charger doesnt even work!!!!!!!!!!!!!!

  Answered 4 years ago by norah

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Q: QuestionCan I talk on this on the phone on this watch

Asked 4 years ago by Court.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch 40mm Aluminium - Silver

• A:Answer If your asking if you can talk on the watch then no. I dont think the watch has speakers. What it does is it interfaces with your phone which when you start a call it calls through the phone. It does have a microphone so you can send voice to text messages really well.

  Answered 4 years ago by PamelaVerified Purchase

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