“Samsung instructed me to go to https://www.samsung.com/us/support/downloads/ to get a SW update for HW-A40R soundbar (rear speakers have no volume). This web page is not recognizing my model # (HW-A40R). Need more HELP please!”
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I had same problem, I had to flip the polarity on one speaker. Positive to negative and visa versa. Solved problem. Known issue found solution on google.
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