“Just purchased this today. The remote will not adjust the volume. Why not?? Have to use the volume controls on the sound bar itself. Not very convenient having to get off the couch to adjust the volume!!!”
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The remote button for volume is a single button. Unlike most remotes where you hit left to lower and the right to raise the volume. The button acts more like a toggle switch. Toggle up for volume up and toggle down for volume down. If you press it, it acts as another mute button. It took some getting used to for me as well.
Sorry, there was a problem. Please try again later.The remote has a three way volume switch pushing the button up or down lowers the volume pushing straight down mutes the volume was a little confusing
Sorry, there was a problem. Please try again later.Hi there, Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute. Please refer to page 10 of the of the Full Manual for details on using the remote control including buttons with more than one function. Here is a link to the manual for the HW-B550 Soundbar; https://downloadcenter.samsung.com/content/UM/202206/20220614191221202/HW-B550_ZA_FullManual_01_ENG_220421.0.pdf ^Andrew
Sorry, there was a problem. Please try again later.Have to push button up and down.
Sorry, there was a problem. Please try again later.Mine hooked right up !!! All I did was plug in an HDMI to ARC on back of sound bar and back of tv !!
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