“I cannot get the soundbar to sync properly on all apps, the voices are out of sync”
Answer This Question
1-1 of 1 Answer
Hello Pointbob! If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. You can also try the below to minimize the delay: 1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV. 2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0” 3) Change the audio format to PCM on both the source device and the TV. For additional troubleshooting steps, please refer to this online guide: https://www.samsung.com/us/support/troubleshooting/TSG01110022/ I hope the above helps to solve your issue. If you need further help, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
Sorry, there was a problem. Please try again later.