“My soundbar connects but there’s no sound. What do I do?”
Answer This Question
1-2 of 2 Answers
Check your tv settings and make sure the bar is on
Sorry, there was a problem. Please try again later.Hi Jess! If available, we recommend using the HDMI connection to your TV. Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar. If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting: 1) The maximum wireless signal transmission distance is about 33 ft. 2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption. 4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast. 5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-B650 on the Samsung website. ~ Samsung Solutions
Sorry, there was a problem. Please try again later.