only hear sound through bluetooth no HDMI ARC. null

Hi! Try changing the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home → Settings → Sound → Expert Settings → Digital Output Audio Format). Also, HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC) ON). If the issue still persists, Check whether the HDMI cable is correctly connected to the ARC terminal or try a different HDMI cable. Should you need additional assistance, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim

Make sure the soundbar source is on "D.IN". The soundbar and TV have to be connected via HDMI ARC terminals of both. On your TV make sure your audio output is on the the proper output to the soundbar. D.IN should auto convert to "TV ARC" once everything is setup correctly. If that doesn't work try turning both the TV and soundbar off and unplugging them from power source and waiting a minute or 2 then replug them back up. I had the same issue and that's how it worked for me. I have the Q600A set up with an LG CX OLED TV. Hope this helps.

“only hear sound through bluetooth no HDMI ARC.”

Asked by Anonymous 4 years ago

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Samsung - HW-Q600A 3.1.2ch Sound bar with Dolby Atmos - Carbon Mid Silver-Front_Standard

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Hi! Try changing the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home → Settings → Sound → Expert Settings → Digital Output Audio Format). Also, HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC) ON). If the issue still persists, Check whether the HDMI cable is correctly connected to the ARC terminal or try a different HDMI cable. Should you need additional assistance, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Answered by Samsung 4 years ago
Sorry, there was a problem. Please try again later.
Make sure the soundbar source is on "D.IN". The soundbar and TV have to be connected via HDMI ARC terminals of both. On your TV make sure your audio output is on the the proper output to the soundbar. D.IN should auto convert to "TV ARC" once everything is setup correctly. If that doesn't work try turning both the TV and soundbar off and unplugging them from power source and waiting a minute or 2 then replug them back up. I had the same issue and that's how it worked for me. I have the Q600A set up with an LG CX OLED TV. Hope this helps.
Answered by Nirvash 4 years ago
Sorry, there was a problem. Please try again later.