“connected to Samsung UN65MU9000 TV. The soundbar worked for one day. Now no sound. Soundbar says tv arc. Volume up/down works - but no sound. On/OFF on Soundbar AND the remote do not Work. Mute button does no appear to function. TV set to HDMI Any+”
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Hope you returned it. Mine did something similar. Samsung told me it needed repair. It was 3 days old, so I am taking it back and getting something else. Should have stuck with Sony.
Sorry, there was a problem. Please try again later.I had the same problem with two Samsung Soundbars unbelievable
Sorry, there was a problem. Please try again later.It would appear you may have a bad sound bar. What you explained happened to me, just after four hours of use. I would suggest you make sure all the HDMI connections are tight. After trouble shooting with my installer I called Best Buy TotalTec support, since I’m a member, and explained the issue and was scheduled an in-house appt with their geek squad team. After a few minutes of troubleshooting their declared it dead. They arranged for me to get a new one the same day. The new one continues to function as it should. Contact Best Buy about returning it for either a new one or refund.
Sorry, there was a problem. Please try again later.Hi LHnTX, This is definitely not the experience we want you to have with our Soundbars. Please contact Samsung Support and we will be happy to work with you to find a solution. 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars." LiveChat with an agent by clicking the ‘Support’ link on www.samsung.com Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty. We hope to hear from you. ~Samsung Solutions
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