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Hello there, To be able to best assist you with step-by-step troubleshooting assistance, please contact Samsung Customer Service directly. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
Sorry, there was a problem. Please try again later.If you have the subwoofer connected, just redo the same process but link them both at the same time.
Sorry, there was a problem. Please try again later.
