“The rear speakers are not working at all. Everything else connected just fine and works amazing but not a sound out of the rear speakers. We did the software update as recommended and there is a solid blue light. What’s next?”
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Hi Mari, By pressing the CHANNEL LEVEL button, you can adjust the volume of each speaker such as Center level, Side level, Wide level, Front Top-level, and Rear level. • To control the volume of each speaker select Center level, Wide level, or Front Top level in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons. • If Surround Speakers are connected, select Rear level and then use the Up/Down buttons to adjust the volume within a -6 to +6 range. Also, I would suggest pressing the SOUND MODE button until it says SURROUND SOUND, which provides a wider sound field than standard. If you still need additional assistance please contact Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ^Andrew
Sorry, there was a problem. Please try again later.Assuming a Samsung TV, to go the Menu items on your TV. Check the sound output. On Samsung, you can actually select the soundbar if you connected via HDMI Arc. If you use optical, you probably have to select a surround sound mode. Make sure your source material has sound effects. 4k UHD movies should sound excellent. Try the first 5 minutes of "Saving Private Ryan" as a test.
Sorry, there was a problem. Please try again later.What I found out is that the soundbar's panel must be facing upward (basically putting the soundbar on it's back) for everything to connect with a solid light (sub-woofer and rear speaker kit). I spent a long time trying to figure this out and I only figured it when I came back to the store and saw an installation and demo of the product. Once the panel (top of soundbar with the volume controls, on/off button, and source button) is facing upwards (towards the ceiling), everything will connect like magic!
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