“The Soundbar Q900A has a phenomenal sound as connected to my Samsung TV QN75Q80T, yet the volume control of the soundbar remains at 100 regardless? (blasts our ears off, can only lower to 99 then jumps straigth back to 100... ) What's wrong?”
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It Must Be Haunted Because Mine Works Just Fine!
Sorry, there was a problem. Please try again later.Have you attempted to use the volume control on the sound bar remote and the Samsung TV remote?
Sorry, there was a problem. Please try again later.Hi Dries! I am very sorry to hear about the issues you are experiencing with the volume control on your Samsung Soundbar. If possible, you may want to try updating the Firmware of the soundbar to the latest version (ver.1010.1). You can update the soundbar via the SmartThings app, or by using a USB device. Should this not resolve the issue, please try re-initializing the soundbar by pressing the + and - buttons on top of the soundbar for 5 seconds, or until "INIT" appears on the display. Please know, re-initializing the soundbar will reset the settings on the soundbar. Any audio adjustments will need to be re performed on the soundbar to tune the audio to your preference. If you continue to experience issues, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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