“Our rear speakers are not working. The blue light is on, not blinking. We paired it with a brand new Samsung TV. Can’t find how to check the volume level using the soundbar remote. What are we missing?”
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I used a sound check on YouTube to determine the operation of the rears. If they aren't connected, unplug everything and plug in the tv last. Should find the bar and connect
Sorry, there was a problem. Please try again later.Hi there, You can adjust all the settings of the HW-Q930D within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range. You can try to repair them by pressing and holding the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module. ~ Samsung Solutions
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