Questions & Answers

Q: QuestionIs it being considered to make it possible to add additional speakers to these Q series soundbar kits?. Many people want to add additional subwoofers and satellite speakers. If so, could this option be easily added in Smart things?

Asked 1 month ago by Thomas.

• A:Answer Possibly, I have added the Samsung Music Frame but really this system is amazing as is. If you have a late weight model Samsung TV with Q Symphony it will also add in the speakers on the TV and possibly the music frame from Samsung.

  Answered 1 month ago by LowlandHills

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Q: QuestionCan the sound bar system be hooked up through the HDMI arc from tv and also switch to Bluetooth to play music through my phone?

Asked 2 months ago by JDR22.

• A:Answer Hi JDR22! Yes, you can switch the source from HDMI to Bluetooth to hear music from your phone. Additionally, this can also be done via Wi-Fi and SmartThings. ~ Samsung Solutions

  Answered 2 months ago by Samsung

  
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Q: Questionare the speakers wireless

Asked 2 months ago by Pasquale.

• A:Answer Yes , it will only work with wifi, earc is garbage and will not function

  Answered 1 month ago by BlakeS

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Q: QuestionDoes it work well with LG TV My TV LG smart, 65 in OLED 4K.

Asked 2 months ago by wILLIAM.

• A:Answer Hi wILLIAM! The HW-Q990D features three ways to connect to your LG TV: HDMI (ARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 2 months ago by Samsung

  
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Q: QuestionI just bought a Samsung SWA-9500S/ZA 2.0.2 channel wireless rear speaker kit. Will I be able to connect this speaker kit to this soundbar along with the speakers that already come with it?

Asked 2 months ago by JJEvans.

Q: QuestionWhat size subwoofer is included?

Asked 2 months ago by Subwoofer.

Q: QuestionIs this unit new or used or refurbished?

Asked 2 months ago by Tarp.

This question was asked about the related product: Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black

• A:Answer New

  Answered 2 months ago by RaymondH

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Q: QuestionCan I add more rear speakers to existing system

Asked 2 months ago by Louielouie.

• A:Answer Hi Louielouie, No, the HW-Q990D Soundbar is exclusively compatible with its' included rear speakers and subwoofer. ~Samsung Solutions

  Answered 2 months ago by Samsung

  
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Q: QuestionIs the Sub woofer mountable ? I’m assuming the rear speakers have mounting holes .

Asked 3 months ago by Whit.

• A:Answer Hello Whit, The HW-Q990D subwoofer is not mountable. It’s a wireless unit designed for floor placement only and does not have mounting holes or brackets for wall or ceiling installation. ~ Samsung Solutions

  Answered 3 months ago by Samsung

  
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Q: QuestionWill my Samsung - 83” Class S90F Series OLED 4K UHD Samsung Vision AI Smart Tizen TV (2025) be able to handle the 11.1.4 channel Q-Series Soundbar for the optimal sound quality? Or is there another Samsung soundbar that would pair better with my TV. Thx

Asked 3 months ago by HSoundbar.

• A:Answer Hello HSoundbar! Yes, the HW-Q990D Soundbar is a great option for your 83S90F Samsung TV. With 11 front-facing speakers, 1 subwoofer, and 4 up-firing channels, you’ll be immersed in sound all around as it fills your room with bold, multi-channel audio you can feel from all angles. And with a rear speaker kit included, your complete home theater experience is right in the box. ~ Samsung Solutions

  Answered 3 months ago by Samsung

  
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Q: QuestionHow many watts rms is this system with all speakers running?

Asked 3 months ago by Alv.

• A:Answer Don't know but it's enough to blow you out of the room.

  Answered 3 months ago by Mike

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Q: QuestionWill this work on my older Samsung tv?

Asked 3 months ago by Karen.

• A:Answer Yes

  Answered 3 weeks ago by Soulwinner

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Q: QuestionCan the soundbar be installed above the TV without significantly affecting the audio quality?

Asked 4 months ago by JJE.

• A:Answer Hello JJE, Yes, the HW-Q990D can be installed above the TV, but it may slightly affect audio performance compared to the recommended placement below the screen. For best results, Samsung recommends positioning the soundbar below the TV and near ear level, as the front and upward-firing speakers are designed to project sound toward the listener and reflect audio off the ceiling for Dolby Atmos effects. When mounted above the TV, dialogue clarity and height effects may be less precise. If installing above the TV is necessary, mounting the soundbar as close as possible to the screen and angling it downward toward the seating area can help minimize any impact on sound quality. ~ Samsung Solutions

  Answered 3 months ago by Samsung

  
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Q: QuestionI bought this unit December 4th and my right rear speaker will not hook up to wireless operation the blue light just flashes I went thru the process to make it work and it goes back to flashing blue what can I do Thanks Albert

Asked 4 months ago by Albert.

• A:Answer Hello Albert, Please try manually pairing the rear speakers of the HW-Q990D: Press and hold the ID SET button on the back of the left rear speaker for at least 5 seconds, or until the blue LED begins blinking. Turn the soundbar off, then press and hold the Up button on the remote for 5 seconds. The ID SET message will briefly appear on the soundbar display and then disappear. Once pairing is complete, the soundbar will automatically turn back on. The LINK LED will stop blinking and turn solid blue when the connection is successful. If you are still having trouble, try a soft reset: Unplug the soundbar from the power outlet for about 30 seconds, then plug it back in. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat is the dimension of the rear speakers?

Asked 4 months ago by JAP.

• A:Answer Hello there JAP! The rear speakers included with the Samsung HW-Q990D measure approximately 5.0″ (W) × 7.9″ (H) × 5.5″ (D). ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionHow many watts?

Asked 4 months ago by Eladio.

• A:Answer I have no idea I never received the shipment and not received any support either

  Answered 3 months ago by JohnDVerified Purchase

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Q: Questioncan you use an extension cord on the rear speakers? If so, what gauge do you recommend?

Asked 4 months ago by JLPK.

• A:Answer Hello JLPK! Yes, you can use any standard extension cord to power the HW-Q990D's included rear speakers. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this sound system compatible with the Samsung TV QE75Q7F BN69 15751A?

Asked 4 months ago by Anonymous.

• A:Answer Hi! The HW-Q990D features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: Questionare the speakers wireless

Asked 4 months ago by dalley.

• A:Answer Hi dalley! The rear speakers included with the HW-Q990D connect wirelessly to the soundbar; however, each rear speaker does need to be plugged into a power outlet to operate. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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