Questions & Answers
- Model:
- HW-Q990D/ZA
- |
- SKU:
- 11113026
Highly rated by customers for: Sound Quality, Setup, Bass
$985.00
Save $1,014.99
Comp. Value: $1,999.99
Page Showing 101-106 of 106 questions
Q: QuestionDoes anyone have the soundbar mounted to the tv and if so what mount did you use? Thanks
Asked by Mike.
- A:Answer Hi Mike! The HW-Q990D Soundbar does include wall mounting brackets for the soundbar. ~ Samsung Solutions
Answered by Samsung

Q: QuestionI have a samsung q990d and a LG OLED65C7P. I connect everything with hdmi to arc. It seems I lose connection constanty. When it works, its great. But I lose connection and the hdmi inputs to the soundbar do not function also. Whats gping on here?
Asked by Airfryit.
- A:Answer Hi Footballer! the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app. If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar. 1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner. 2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model 2. Download the firmware file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes. - During update, do not turn it off or remove the USB. - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it. - When the latest version is installed, no update is performed. - Depending on the USB type, update may not be supported. 6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
Answered by Samsung

Q: QuestionDo speaker stands for the rear speakers come with this product? If not are they available as an accessory?
Asked by Sally.
- A:Answer Not included
Answered by MarkA
Q: QuestionWill the soundbar passthrough 3d video from a 3d bluray player?
Asked by Ermorris.
- A:Answer Hi there Ermorris! Yes, the HW-Q990D Soundbars passthrough is HDMI 2.1. I do recommend using a high-speed HDMI cable to connect your 3D Bluray player to the Soundbars passthrough. ~ Samsung Solutions
Answered by Samsung

Q: QuestionCan you manually adjust the balance for the rear speakers? For example if I'm sitting on the right side of my couch closer to the right rear speaker, can I bias the volume towards the left speaker to have the volume more evened out from where I'm sitting?
Asked by Jordan.
- A:Answer Did you ever found out?. The response from Samsung seems incorrect. That would increase or decrease the volume level of the rear speakers not just one, left or right.
Answered by Juangui
Q: QuestionDoes the rear speaker wall mount included with this
Asked by Anonymous.
- A:Answer Hi there! No, the HW-Q990D does not include wall mount kit for the rear speakers. However, the wall mount kit is included for the Soundbar. ~ Samsung Solutions
Answered by Samsung












































